Frontend Engineer for Hercules AI App Builder
Budget: $25 – $130 USD
We are looking for a frontend engineer to join our customer team at Hercules. Hercules is an AI app builder like Lovable, Replit, Base44.
You will:
- Resolve tier 3 tickets including a) issues with user apps and b) issues with the Hercules platform
- Build automations to automatically resolve tier 1 and tier 2 tickets
- Build automations to summarize voice of customer and product feedback to the full company
- Keeping our knowledge base up to date
We are looking for someone who:
- has excellent communication skills (spoken and written English)
- is highly proficient in TypeScript
- understands DNS
- understands web development (auth, backend, frontend, database)
- is capable of responding to ~30 tier 3 tickets per day with AI help
- can use AI to 10x their productivity
You will be asked to answer the following questions when submitting a proposal:
1. Have you worked in a customer facing role before? e.g. sales, marketing, customer success, customer support, solutions architect etc
2. How would you rate your typescript proficiency from 1-5? 1 = Never heard of Typescript 5 = I'm a professional software engineer and know typescript very well
3. Have you ever built websites or web apps before (including with AI app builders)? If so, please list a few examples
You will:
- Resolve tier 3 tickets including a) issues with user apps and b) issues with the Hercules platform
- Build automations to automatically resolve tier 1 and tier 2 tickets
- Build automations to summarize voice of customer and product feedback to the full company
- Keeping our knowledge base up to date
We are looking for someone who:
- has excellent communication skills (spoken and written English)
- is highly proficient in TypeScript
- understands DNS
- understands web development (auth, backend, frontend, database)
- is capable of responding to ~30 tier 3 tickets per day with AI help
- can use AI to 10x their productivity
You will be asked to answer the following questions when submitting a proposal:
1. Have you worked in a customer facing role before? e.g. sales, marketing, customer success, customer support, solutions architect etc
2. How would you rate your typescript proficiency from 1-5? 1 = Never heard of Typescript 5 = I'm a professional software engineer and know typescript very well
3. Have you ever built websites or web apps before (including with AI app builders)? If so, please list a few examples