Dynamic Resident Portal Development
Budget: $250 – $750 USD
RESIDENT PORTAL – HOW THE SYSTEM WILL WORK
Overview
A secure section on your website where residents (tenants) can log in, submit maintenance/work requests, upload photos or documents, and track the progress of each request.
Admins (property managers) can view, update, and manage all requests.
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**2️⃣ Users:**
Resident/Tenant** – can submit and track their requests.
Admin/Manager** – can view all requests, change status, add notes, and manage work orders.
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**3️⃣ How it Works (Step-by-Step):**
1. **Resident Login/Register**
* Tenant logs into the Resident Portal using their account.
2. **Submit Maintenance Request**
* Fills out online form: Property/Unit, Issue Type, Priority, Description, and can upload photos/files.
* System saves request and sends an email to both tenant and admin.
3. **Admin Receives Notification**
* Admin gets an email when a new request is created.
* Can log in to see all work orders with details.
4. **Admin Updates Request**
* Can change status (New → In Progress → Completed → Closed).
* Can add notes or upload files (e.g., repair report).
* When status changes, tenant gets an email update.
5. **Resident Tracks Progress**
* Tenant logs in anytime to see all requests and their statuses.
* Can view admin comments or add follow-up info/photos.
6. **Completion**
* Admin marks request as Completed or Closed.
* Tenant gets final confirmation email.
* Request stays visible in history for records.
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**4️⃣ Optional Features:**
File uploads (photos, reports)
Email alerts for updates
Admin dashboard with reports
Technician assignment
Mobile-friendly interface
Secure login for all users
---
**5️⃣ Benefits:**
Easy for tenants to report issues anytime
Saves admin time (no phone or email requests)
Keeps all work orders organized
Better communication and transparency
Overview
A secure section on your website where residents (tenants) can log in, submit maintenance/work requests, upload photos or documents, and track the progress of each request.
Admins (property managers) can view, update, and manage all requests.
---
**2️⃣ Users:**
Resident/Tenant** – can submit and track their requests.
Admin/Manager** – can view all requests, change status, add notes, and manage work orders.
---
**3️⃣ How it Works (Step-by-Step):**
1. **Resident Login/Register**
* Tenant logs into the Resident Portal using their account.
2. **Submit Maintenance Request**
* Fills out online form: Property/Unit, Issue Type, Priority, Description, and can upload photos/files.
* System saves request and sends an email to both tenant and admin.
3. **Admin Receives Notification**
* Admin gets an email when a new request is created.
* Can log in to see all work orders with details.
4. **Admin Updates Request**
* Can change status (New → In Progress → Completed → Closed).
* Can add notes or upload files (e.g., repair report).
* When status changes, tenant gets an email update.
5. **Resident Tracks Progress**
* Tenant logs in anytime to see all requests and their statuses.
* Can view admin comments or add follow-up info/photos.
6. **Completion**
* Admin marks request as Completed or Closed.
* Tenant gets final confirmation email.
* Request stays visible in history for records.
---
**4️⃣ Optional Features:**
File uploads (photos, reports)
Email alerts for updates
Admin dashboard with reports
Technician assignment
Mobile-friendly interface
Secure login for all users
---
**5️⃣ Benefits:**
Easy for tenants to report issues anytime
Saves admin time (no phone or email requests)
Keeps all work orders organized
Better communication and transparency
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