Advanced Business Phone System Management Portals
Budget: ₹37,500 – ₹75,000 INR
Customer Portal & Admin Portal Requirements
Project Overview
Develop a modern, secure, and scalable multi-tenant Customer Portal and Admin Portal for managing Business Phone System (PBX/UCaaS) services. The platform should provide customers with a self-service experience while giving administrators complete control over provisioning, billing, support, and system management.
Customer Portal
The Customer Portal should allow customers to:
Manage Business Phone System (PBX/UCaaS) services.
View and manage extensions, users, departments, ring groups, queues, IVRs, voicemail, call routing, and other PBX features.
Manage Direct Inward Dial (DID) numbers.
Configure call forwarding, caller ID, business hours, time conditions, and other telephony features.
Auto-provision IP phones and supported devices.
Manage softphone applications and user assignments.
View service status and usage.
View, download, and pay invoices.
Manage payment methods and subscriptions.
Access billing history and payment records.
Create, update, and track support tickets.
Manage account profile, company information, and user access.
Receive system notifications and announcements.
Admin Portal
The Admin Portal should provide complete backend administration, including:
Customer and company management.
User management with Role-Based Access Control (RBAC).
Define roles, permissions, and user-level access.
Manage PBX services and customer provisioning.
Manage extensions, DIDs, devices, and telephony resources.
Billing and invoicing management.
Subscription and service plan management.
Payment gateway configuration and transaction management.
Support ticket management.
Service activation, suspension, and termination.
Reporting and analytics.
Audit logs and activity tracking.
System settings and platform configuration.
API management and integration settings.
PBX & UCaaS Integration
The platform should integrate with leading PBX platforms through REST APIs, webhooks, or other supported interfaces, including but not limited to:
FusionPBX
FreePBX
Other SIP/PBX platforms supporting API integration
The system should support:
Automatic customer provisioning
Extension management
DID assignment
Device provisioning
User synchronization
Feature configuration
Service activation/deactivation
Call routing configuration
Status synchronization
Softphone Integration
Support integration with popular softphone platforms, including:
Ringotel
Bria
Other SIP-compatible softphone applications
The platform should support:
User provisioning
License management
QR code/device provisioning
User synchronization
Configuration management
Device assignment
CRM & ATS Integration
Provide a flexible Integration API framework to connect with third-party business applications, including:
CRM platforms (Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, etc.)
ATS (Applicant Tracking Systems)
ERP systems
Help Desk platforms
Accounting software
Marketing platforms
Custom business applications
Integration capabilities should include:
REST APIs
Webhooks
OAuth authentication
API keys
Event-driven notifications
Contact synchronization
Call logging
Click-to-call
Screen pop
Call recording links
Activity synchronization
Workflow automation
Billing & Payment
The platform should support:
Subscription billing
One-time charges
Recurring invoices
Automatic payment processing
Multiple payment gateways
Customer payment portal
Tax calculations
Credit notes
Payment history
Invoice generation (PDF)
Billing reports
Security
Multi-tenant architecture
Role-Based Access Control (RBAC)
User-based permissions
Multi-Factor Authentication (MFA)
Single Sign-On (SSO)
API authentication
Audit logging
Encryption of sensitive data
Secure payment processing
GDPR and privacy compliance where applicable
Technical Requirements
Responsive web application
Modern UI/UX
RESTful API architecture
API-first design
Webhook support
Modular and scalable architecture
High availability
Real-time notifications
Background job processing
Comprehensive logging and monitoring
Documentation for APIs and integrations
The platform should be designed as an extensible ecosystem that can integrate with multiple PBX providers, softphone applications, CRM/ATS platforms, payment gateways, and future third-party services without requiring significant architectural changes.
Project Overview
Develop a modern, secure, and scalable multi-tenant Customer Portal and Admin Portal for managing Business Phone System (PBX/UCaaS) services. The platform should provide customers with a self-service experience while giving administrators complete control over provisioning, billing, support, and system management.
Customer Portal
The Customer Portal should allow customers to:
Manage Business Phone System (PBX/UCaaS) services.
View and manage extensions, users, departments, ring groups, queues, IVRs, voicemail, call routing, and other PBX features.
Manage Direct Inward Dial (DID) numbers.
Configure call forwarding, caller ID, business hours, time conditions, and other telephony features.
Auto-provision IP phones and supported devices.
Manage softphone applications and user assignments.
View service status and usage.
View, download, and pay invoices.
Manage payment methods and subscriptions.
Access billing history and payment records.
Create, update, and track support tickets.
Manage account profile, company information, and user access.
Receive system notifications and announcements.
Admin Portal
The Admin Portal should provide complete backend administration, including:
Customer and company management.
User management with Role-Based Access Control (RBAC).
Define roles, permissions, and user-level access.
Manage PBX services and customer provisioning.
Manage extensions, DIDs, devices, and telephony resources.
Billing and invoicing management.
Subscription and service plan management.
Payment gateway configuration and transaction management.
Support ticket management.
Service activation, suspension, and termination.
Reporting and analytics.
Audit logs and activity tracking.
System settings and platform configuration.
API management and integration settings.
PBX & UCaaS Integration
The platform should integrate with leading PBX platforms through REST APIs, webhooks, or other supported interfaces, including but not limited to:
FusionPBX
FreePBX
Other SIP/PBX platforms supporting API integration
The system should support:
Automatic customer provisioning
Extension management
DID assignment
Device provisioning
User synchronization
Feature configuration
Service activation/deactivation
Call routing configuration
Status synchronization
Softphone Integration
Support integration with popular softphone platforms, including:
Ringotel
Bria
Other SIP-compatible softphone applications
The platform should support:
User provisioning
License management
QR code/device provisioning
User synchronization
Configuration management
Device assignment
CRM & ATS Integration
Provide a flexible Integration API framework to connect with third-party business applications, including:
CRM platforms (Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, etc.)
ATS (Applicant Tracking Systems)
ERP systems
Help Desk platforms
Accounting software
Marketing platforms
Custom business applications
Integration capabilities should include:
REST APIs
Webhooks
OAuth authentication
API keys
Event-driven notifications
Contact synchronization
Call logging
Click-to-call
Screen pop
Call recording links
Activity synchronization
Workflow automation
Billing & Payment
The platform should support:
Subscription billing
One-time charges
Recurring invoices
Automatic payment processing
Multiple payment gateways
Customer payment portal
Tax calculations
Credit notes
Payment history
Invoice generation (PDF)
Billing reports
Security
Multi-tenant architecture
Role-Based Access Control (RBAC)
User-based permissions
Multi-Factor Authentication (MFA)
Single Sign-On (SSO)
API authentication
Audit logging
Encryption of sensitive data
Secure payment processing
GDPR and privacy compliance where applicable
Technical Requirements
Responsive web application
Modern UI/UX
RESTful API architecture
API-first design
Webhook support
Modular and scalable architecture
High availability
Real-time notifications
Background job processing
Comprehensive logging and monitoring
Documentation for APIs and integrations
The platform should be designed as an extensible ecosystem that can integrate with multiple PBX providers, softphone applications, CRM/ATS platforms, payment gateways, and future third-party services without requiring significant architectural changes.