Tele calling Monitoring & assistance application
Budget: ₹12,500 – ₹37,500 INR
We are looking at developing an application which will assist in monitoring, analysing and streamlining the process of outbound cold calling on open-source customer databases.
The users of the application would have two categories the Administrators and the Tele callers (Agent)
The admin role will be further broken down into multiple functions, the details of which could be discussed. The primary role of the Admin would be to upload an XLS file with the name and mobile number of the customer in a pre-determined format.
The uploaded names & numbers will be displayed to agents for calling. The agents will call the customers based on the numbers displayed and record the response of the customers based on the conversation.
This is the basic functionality of the application. Other features will be like dashboards, reports and user roles can be discussed after the project is awarded.
The users of the application would have two categories the Administrators and the Tele callers (Agent)
The admin role will be further broken down into multiple functions, the details of which could be discussed. The primary role of the Admin would be to upload an XLS file with the name and mobile number of the customer in a pre-determined format.
The uploaded names & numbers will be displayed to agents for calling. The agents will call the customers based on the numbers displayed and record the response of the customers based on the conversation.
This is the basic functionality of the application. Other features will be like dashboards, reports and user roles can be discussed after the project is awarded.
Related categories:
Web Application