Long-Term Remote IT Support Needed

Remote IT Support Technician – Long-term support for architecture clients

Project Description:
We are NexIQ, a Canadian company providing outsourced IT solutions to small architecture and design firms.

We are looking for an experienced, reliable, and forward-thinking IT professional to support our clients remotely on a long-term basis.

Your responsibilities will include:

Setting up and managing remote desktop environments (VPN, RDP)

Configuring and maintaining cloud storage (OneDrive, Google Drive, Dropbox)

Installing and managing software licenses (AutoCAD, Revit, SketchUp, etc.)

Performing basic cybersecurity patching and maintenance

General IT support for small teams (Windows environments)

Monitoring systems and assisting with troubleshooting

Advising on AI tools or using AI tools to improve IT services is a strong asset

Requirements:

2+ years of IT support experience

Strong knowledge of remote support tools (e.g., Zoho Assist, AnyDesk, TeamViewer)

Good spoken and written English

Reliable internet and ability to work during Alberta, Canada business hours

Forward-thinking mindset, actively learning or using AI tools in IT support

Ability to communicate professionally with clients

How to apply:
Submit your proposal and include a Google Drive link to your resume and portfolio (if available) at the top of your message.
Briefly describe your relevant experience, your familiarity with AI tools, and confirm your working hours.
Include a screenshot of your internet speed from speedtest.net.

Compensation:

Target hourly rate: $5–8 USD/hour

Part-time role with opportunity for ongoing long-term work

Ideal for an independent IT professional looking to build a long-term partnership with a growing Canadian company supporting architecture firms.