Integration of Open Source CRM with Issabel as SIP Handler and Dinstar 4 SIM GSM Gateway
Budget: ₹12,500 – ₹37,500 INR
Project Description:
We are looking for a freelancer to integrate a opensource CRM system with our existing setup, which includes an Issabel PBX system and a Dinstar 4 SIM GSM gateway. Currently, our setup allows for incoming and outgoing calls through Issabel.
Key Requirements:
1. CRM Selection: We need assistance in selecting and integrating a CRM system that either is open-source or available as a one-time payment (no recurring costs). The CRM should support essential functionalities such as contact management, lead management, and call recording.
2. Integration: The chosen CRM must seamlessly integrate with Issabel for call handling and with the Dinstar GSM gateway for making and receiving calls. Integration should ensure smooth communication between all components.
3. Features Implementation:
◦ Outbound Calling: Agents should be able to initiate calls from within the CRM using the Dinstar GSM gateway.
◦ Inbound Calling: Handle incoming calls through Issabel and display relevant customer information to agents.
◦ Contact Management: Ability to upload and manage existing client databases, and capture feedback and interests.
◦ Call Recording: Implement a feature for call recording to maintain records for admin tracking.
◦ Reporting: Provide comprehensive reports for admins on calling activities, including call durations, frequency, and outcomes. Additionally, ensure admins can monitor agents' activities, such as call volumes and call outcomes.
4. Documentation: Provide comprehensive documentation at the end of the project, including setup instructions, configurations, any customizations made, and troubleshooting guides. This documentation should enable us to maintain and modify the system independently in the future.
5. Customization and Deployment: Customize the CRM to include specific fields for feedback, interests, etc., and ensure the system is tested thoroughly before deployment.
Deliverables:
• Fully integrated CRM system with Issabel and Dinstar GSM gateway.
• Comprehensive documentation including setup instructions, configurations, customizations, and troubleshooting guides.
Additional Information: Any additional details about your project or specific preferences for CRM systems can be discussed during the project initiation phase.
We are looking for a freelancer to integrate a opensource CRM system with our existing setup, which includes an Issabel PBX system and a Dinstar 4 SIM GSM gateway. Currently, our setup allows for incoming and outgoing calls through Issabel.
Key Requirements:
1. CRM Selection: We need assistance in selecting and integrating a CRM system that either is open-source or available as a one-time payment (no recurring costs). The CRM should support essential functionalities such as contact management, lead management, and call recording.
2. Integration: The chosen CRM must seamlessly integrate with Issabel for call handling and with the Dinstar GSM gateway for making and receiving calls. Integration should ensure smooth communication between all components.
3. Features Implementation:
◦ Outbound Calling: Agents should be able to initiate calls from within the CRM using the Dinstar GSM gateway.
◦ Inbound Calling: Handle incoming calls through Issabel and display relevant customer information to agents.
◦ Contact Management: Ability to upload and manage existing client databases, and capture feedback and interests.
◦ Call Recording: Implement a feature for call recording to maintain records for admin tracking.
◦ Reporting: Provide comprehensive reports for admins on calling activities, including call durations, frequency, and outcomes. Additionally, ensure admins can monitor agents' activities, such as call volumes and call outcomes.
4. Documentation: Provide comprehensive documentation at the end of the project, including setup instructions, configurations, any customizations made, and troubleshooting guides. This documentation should enable us to maintain and modify the system independently in the future.
5. Customization and Deployment: Customize the CRM to include specific fields for feedback, interests, etc., and ensure the system is tested thoroughly before deployment.
Deliverables:
• Fully integrated CRM system with Issabel and Dinstar GSM gateway.
• Comprehensive documentation including setup instructions, configurations, customizations, and troubleshooting guides.
Additional Information: Any additional details about your project or specific preferences for CRM systems can be discussed during the project initiation phase.