Healthcare Phone Support Representative Needed
Budget: ₹12,500 – ₹37,500 INR
I run a small healthcare service that now handles all patient inquiries remotely, and I need a reliable phone-based customer service specialist to become the first point of contact for our callers.
You will take incoming calls, answer routine questions about appointments, billing, and basic medical service information, document each interaction in our cloud CRM, and route more complex issues to my clinical team when necessary. Clear, empathetic communication and strict attention to patient confidentiality (HIPAA standards) are essential.
Core tasks
• Pick up calls during the agreed shift (Monday–Friday, US Eastern hours)
• Verify patient identity, listen actively, and provide accurate information
• Log call details and dispositions in our web-based ticketing system
• Escalate urgent or clinical matters to the on-call nurse or physician
Acceptance criteria
• 90 %+ calls answered within 30 seconds
• Complete and correct call notes submitted immediately after each interaction
• Zero breaches of confidentiality
Experience with VoIP softphones, basic CRM tools, and healthcare terminology will help you start quickly. If you have worked in a medical office or insurance call center, mention it so I can gauge fit.
Let me know your availability to begin, the hours you can cover consistently, and any questions you have about our workflow.
You will take incoming calls, answer routine questions about appointments, billing, and basic medical service information, document each interaction in our cloud CRM, and route more complex issues to my clinical team when necessary. Clear, empathetic communication and strict attention to patient confidentiality (HIPAA standards) are essential.
Core tasks
• Pick up calls during the agreed shift (Monday–Friday, US Eastern hours)
• Verify patient identity, listen actively, and provide accurate information
• Log call details and dispositions in our web-based ticketing system
• Escalate urgent or clinical matters to the on-call nurse or physician
Acceptance criteria
• 90 %+ calls answered within 30 seconds
• Complete and correct call notes submitted immediately after each interaction
• Zero breaches of confidentiality
Experience with VoIP softphones, basic CRM tools, and healthcare terminology will help you start quickly. If you have worked in a medical office or insurance call center, mention it so I can gauge fit.
Let me know your availability to begin, the hours you can cover consistently, and any questions you have about our workflow.