English-Speaking Phone Support VA

I need a virtual assistant with clear, confident English to answer and make phone calls for our Australian customers and internal team. Your main focus will be providing accurate product information and recording each interaction in our CRM. You should already be comfortable using a soft-phone or VoIP setup, have a quiet workspace, and be able to work during standard business hours in the Australian time zone.

Day-to-day you’ll:

• Take inbound calls and place occasional follow-up calls.
• Listen carefully to questions, explain our products in plain language, and note any feedback.
• Update call notes, customer details, and next steps immediately after each conversation.
• Flag complex issues to our in-house staff when necessary.

Reliability, a friendly phone manner, fast internet, and a willingness to learn our catalogue quickly are essential. If you have previous phone-based customer service experience and can start soon, I’d love to hear from you.