Customer Experience Specialist
Budget: $15 – $25 USD
What you will own and support:
◦ Have a customer-first mentality and focus too much on their experience
◦ Be the primary point of contact for our clients, serving as their inner voice and our outer ear
◦ Carefully follow internal workflows and processes with great attention to detail
◦ Take control of customer feedback, complaints and resolve general inquiries
◦ Help drive positive change across the business by identifying and resolving customer issues and proposing next-level process improvements
◦ Manage incoming/outgoing customer calls and tickets and escalate requests to other team members
◦ Confidence in managing customer interactions and turning our customers into lifetime users
◦ Have a customer-first mentality and focus too much on their experience
◦ Be the primary point of contact for our clients, serving as their inner voice and our outer ear
◦ Carefully follow internal workflows and processes with great attention to detail
◦ Take control of customer feedback, complaints and resolve general inquiries
◦ Help drive positive change across the business by identifying and resolving customer issues and proposing next-level process improvements
◦ Manage incoming/outgoing customer calls and tickets and escalate requests to other team members
◦ Confidence in managing customer interactions and turning our customers into lifetime users