Call Center IT Setup & Expansion

I am in the process of setting up a call center and I need professional assistance with the necessary IT infrastructure. This will involve expanding our current IT setup to accommodate up to ten workstations, starting with six.

Key Tasks:
- Setting up and configuring up to ten Windows-based workstations.
- Seamless integration of these workstations into our current IT infrastructure.
- Implementing a secure VPN solution for safe remote access.
- Assisting in the selection and configuration of appropriate hardware and software.
- Creating a scalable, stable, and secure network solution.
- Providing consultancy on suitable cloud or on-premise options for our VoIP telephony and CRM systems.

Ideal Skills and Expertise:
- Proven experience with various network infrastructures, specifically hybrid (both wired and wireless) systems.
- In-depth knowledge of Windows operating systems.
- Prior experience with customer support call centers.
- Expertise in the setup of VPNs, firewalls, and server management.
- Familiarity with remote desktop solutions and call center software.
- Previous involvement in configuring VoIP and CRM systems is a plus.
- Ability to propose and implement a cost-effective and scalable solution.
- References and proposals from freelancers with relevant experience are encouraged.