Building an AI agent to replace IVR system
Budget: ₹1,500 – ₹12,500 INR
Looking for Guidance!
I am looking for a professional experienced with AI platforms and telephony integrations to help me build an AI agent to replace an IVR system. Our project centers around integrating a new AI voice agent with our existing phone system. The role doesn't demand extensive IVR expertise; instead, we need someone who understands how to design and implement dynamic call flows where the AI agent processes inbound calls and then triggers a call transfer when necessary.
In this use case, the AI agent will handle incoming calls by greeting customers, assessing their needs, and directing them to the right agent, department, or supervisor using our existing SIP trunk or similar call-routing setup. You will be responsible for designing the integration flow, configuring the AI platform to interact seamlessly with the phone system, and thoroughly testing the end-to-end process (including handling cases like busy lines or no-answer scenarios).
The ideal candidate should have hands-on experience with voice AI platforms and a good grasp of telephony integration concepts (e.g., using SIP REFER or similar call redirection methods). If you have a background in connecting AI solutions with phone systems and can show examples of your work in this area, we'd love to hear from you. Please share your portfolio or any relevant project summaries that demonstrate your ability to bridge AI capabilities with telephony systems.
I am looking for a professional experienced with AI platforms and telephony integrations to help me build an AI agent to replace an IVR system. Our project centers around integrating a new AI voice agent with our existing phone system. The role doesn't demand extensive IVR expertise; instead, we need someone who understands how to design and implement dynamic call flows where the AI agent processes inbound calls and then triggers a call transfer when necessary.
In this use case, the AI agent will handle incoming calls by greeting customers, assessing their needs, and directing them to the right agent, department, or supervisor using our existing SIP trunk or similar call-routing setup. You will be responsible for designing the integration flow, configuring the AI platform to interact seamlessly with the phone system, and thoroughly testing the end-to-end process (including handling cases like busy lines or no-answer scenarios).
The ideal candidate should have hands-on experience with voice AI platforms and a good grasp of telephony integration concepts (e.g., using SIP REFER or similar call redirection methods). If you have a background in connecting AI solutions with phone systems and can show examples of your work in this area, we'd love to hear from you. Please share your portfolio or any relevant project summaries that demonstrate your ability to bridge AI capabilities with telephony systems.