Australian Voice & Accent Trainer
Budget: ₹12,500 – ₹37,500 INR
We are looking for Voice & Accent trainer for an Australian Process, preferably Native Australian Speaker.
Experience in V&A training( Duration of Training, Agenda, Assessment)
Experience in BQM( Process, Methodology, Follow Up)
Content Creation
Have technical knowledge of English communication - intonation, syllable, punctuation, parts of speech etc.
Should have experience of working as a voice coach for a transactional process
Good knowledge on customer service and call handling skills
Willing to work with operations to understand the coaching opportunities
Needs to possess presentation, feedback & coaching skills to conduct new hire training
Monitor calls and do SBS to improve Communication & Soft Skills of the technicians
Provide Coaching & Feedback to enhance agent performance on C-Sat
Prepare and implement action plans
Experience in V&A training( Duration of Training, Agenda, Assessment)
Experience in BQM( Process, Methodology, Follow Up)
Content Creation
Have technical knowledge of English communication - intonation, syllable, punctuation, parts of speech etc.
Should have experience of working as a voice coach for a transactional process
Good knowledge on customer service and call handling skills
Willing to work with operations to understand the coaching opportunities
Needs to possess presentation, feedback & coaching skills to conduct new hire training
Monitor calls and do SBS to improve Communication & Soft Skills of the technicians
Provide Coaching & Feedback to enhance agent performance on C-Sat
Prepare and implement action plans