Advanced Excel Ticket Tracking File Creation

I'm looking for an experienced Excel specialist to create a sophisticated ticket tracking file for me. I have a sample for reference.

Key Features:
- The Excel file must include automated calculations, pivot tables and conditional formatting.
- Tickets will be tracked specifically by date.
- Each ticket entry will contain customer information, issue details and resolution history.

Ideal Skills:
- Proficiency in advanced Excel features.
- Experience in file creation for ticket tracking.
- Ability to replicate and improve on a given sample.

Please, let me know if you can help with this task.