E-commerce Virtual Assistant for Customer Engagement

I am seeking a dedicated Virtual Assistant to help enhance our customer engagement across various platforms. This role involves managing customer interactions on email, our social media channels, and handling complaints and escalations.

Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Manage our social media interactions, ensuring all customer comments and messages are responded to.
- Handle customer complaints and escalations, striving to resolve issues to the customer's satisfaction.

Ideal Skills and Experience:
- Previous experience in customer service or a Virtual Assistant role, preferably within the e-commerce sector.
- Proficiency in managing social media platforms, particularly Instagram and Discord.
- Exceptional communication skills, both written and verbal.
- Ability to handle complaints and escalations with professionalism and empathy.