Virtual assistant for SaaS
Budget: €2 – €4 EUR
Position Overview:
We are seeking a dynamic and versatile Customer Service and Digital Marketing Specialist to join our team. In this multifaceted role, you will be responsible for a range of tasks including social media and email campaign management, customer support, the creation and maintenance of a self-service help center, lead generation, and the execution and tracking of ad campaigns. The ideal candidate is a proactive problem solver with a passion for delivering exceptional customer experiences and driving digital marketing initiatives.
Key Responsibilities:
- Social Media & Email Campaign Management (Sendinblue):
Plan and execute engaging social media content across relevant platforms.
Create and schedule email campaigns to nurture leads and engage with existing customers.
Monitor and analyze campaign performance, making data-driven improvements.
- Customer Support (Zoho):
Provide timely and professional customer support via various channels (email, chat, phone) to resolve inquiries and issues.
Maintain a thorough understanding of our products/services to assist customers effectively.
Document and escalate complex issues to appropriate teams.
- Creating and Maintaining a Self-Service Help Center (Zoho):
Develop and update articles, FAQs, and tutorials to build a comprehensive self-service resource.
Ensure content accuracy and accessibility to empower customers to find answers independently.
Lead Generation (Apollo, LinkedIn Sales Navigator, etc.):
- Use lead generation tools and platforms to identify and engage with potential customers.
Qualify leads and nurture them through the sales funnel.
Collaborate with the sales team to ensure a smooth handoff of qualified leads.
- Running and Tracking Ad Campaigns:
Collaborate with the marketing team to create and launch digital ad campaigns.
Monitor ad performance, adjust strategies as needed, and report on key metrics.
Qualifications:
- Proven experience in customer service and digital marketing roles.
- Familiarity with Sendinblue, Zoho, Apollo, LinkedIn Sales Navigator, and other relevant tools.
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and attention to detail.
- Data-driven mindset with the ability to analyze and interpret metrics.
- Self-motivated and able to work independently as well as in a team.
This role offers a unique opportunity to make a significant impact on our customer interactions, digital marketing efforts, and overall business growth. If you are a passionate and adaptable professional with a customer-centric mindset, we encourage you to apply and be part of our innovative team.
We are seeking a dynamic and versatile Customer Service and Digital Marketing Specialist to join our team. In this multifaceted role, you will be responsible for a range of tasks including social media and email campaign management, customer support, the creation and maintenance of a self-service help center, lead generation, and the execution and tracking of ad campaigns. The ideal candidate is a proactive problem solver with a passion for delivering exceptional customer experiences and driving digital marketing initiatives.
Key Responsibilities:
- Social Media & Email Campaign Management (Sendinblue):
Plan and execute engaging social media content across relevant platforms.
Create and schedule email campaigns to nurture leads and engage with existing customers.
Monitor and analyze campaign performance, making data-driven improvements.
- Customer Support (Zoho):
Provide timely and professional customer support via various channels (email, chat, phone) to resolve inquiries and issues.
Maintain a thorough understanding of our products/services to assist customers effectively.
Document and escalate complex issues to appropriate teams.
- Creating and Maintaining a Self-Service Help Center (Zoho):
Develop and update articles, FAQs, and tutorials to build a comprehensive self-service resource.
Ensure content accuracy and accessibility to empower customers to find answers independently.
Lead Generation (Apollo, LinkedIn Sales Navigator, etc.):
- Use lead generation tools and platforms to identify and engage with potential customers.
Qualify leads and nurture them through the sales funnel.
Collaborate with the sales team to ensure a smooth handoff of qualified leads.
- Running and Tracking Ad Campaigns:
Collaborate with the marketing team to create and launch digital ad campaigns.
Monitor ad performance, adjust strategies as needed, and report on key metrics.
Qualifications:
- Proven experience in customer service and digital marketing roles.
- Familiarity with Sendinblue, Zoho, Apollo, LinkedIn Sales Navigator, and other relevant tools.
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and attention to detail.
- Data-driven mindset with the ability to analyze and interpret metrics.
- Self-motivated and able to work independently as well as in a team.
This role offers a unique opportunity to make a significant impact on our customer interactions, digital marketing efforts, and overall business growth. If you are a passionate and adaptable professional with a customer-centric mindset, we encourage you to apply and be part of our innovative team.