Virtual assistant

I am looking for a virtual assistant to provide daily customer support tasks alongside social media admin.
I run an E-commerce store and the admin of things is always what slows me down so…
The ideal candidate should have experience in handling customer inquiries and resolving issues in a timely manner, good English skills for writing Image descriptions and a kind and caring manner

Tasks:
- Responding to customer inquiries via email & chat
- Assisting customers with product or service-related questions
- Troubleshooting and resolving customer complaints
- Providing information and guidance to customers regarding company policies and procedures
- writing image descriptions for all my social media posts
- responding to social media comments and direct messages

Availability:
- Tasks can be completed at any time, as there are no specific hours required for assistance.

Skills and Experience:
- Excellent communication skills, only written necessary
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and prioritize tasks effectively
- Previous experience in customer support/virtual assistant role is preferred