Virtual Receptionist, Scheduler & Administrator

We are a pest control company in Melbourne, looking for a (long term) virtual receptionist and administrator for our growing business. There is a training and probation period, the right candidate will be offered a long term contract.

We are looking for someone with:
+commitment to grow with our company, as this is going to be a long term role
+great customer service & communication skill
+the ability to convert callers into customers
+proactive and full of initiative
+organisation and time management skills
+ability to learn fast
+adaptability
+solution oriented approach
+attention to details
+responsiveness
+calm personality
+honesty and integrity
+love to work in a team

Roles:
+receive calls, answer queries of potential customers/clients, with the goal of turning them into customers/clients.
+directing calls to appropriate person in charge, or to solve the problem of the callers as much as possible
+responsible for scheduling (assigning jobs to technicians, creating invoice)
+attending emails
+sending reminders and follow up to customers/clients
+develop and maintain knowledge base document for your role
+maintaining commercial clients database, ensuring that they are up-to-date
+preparing documents (e.g. contracts, reports)
+other administrative tasks as required