Virtual Assistant for eCommerce Pet Brand
Budget: $15 – $25 USD
Business
Our company is an ecommerce pet supplements business that sells product through DTC (branded website), Amazon, Walmart, eBay and Etsy. We fulfill our orders seamlessly through a 3PL warehouse and ship to customers across the entire U.S. We are a completely virtually run business. We are proud to be a woman-owned small business. Must love dogs/cats!
Tasks
We are looking for a virtual assistant to manage customer support across our selling platforms, field any incoming inquiries, respond to customer chat line, respond to customer reviews, etc. We would also like this individual to monitor any flagged shipping or tracking issues within our 3PL system and proactively address with customers. All communication with our customers is electronic so perfect for a virtual assistant to handle from anywhere
Responsive customer support is the priority, however; there is also an opportunity for the position to handle many other tasks for the business (managing shopify promotions, email marketing, social media management, advertising, etc.) depending on desire or skillset of hired individual.
Scope
Work remotely from anywhere, business founder is on East Coast time; business runs 24/7 due to ecommerce nature. Roughly 10-20 hours a week required but must be spread out amongst the week (not loaded up on 1-2 days). Work directly with business owner (text, phone, Microsoft teams, Zoom, etc.). Business owner is having a baby in December and looking to offload daily tasks in advance. Start ASAP - through Q1 with potential for long term or permanent position as well.
Programs that will be a part of daily deliverables:
Email (outlook)
3PL Database
Shopify
Amazon Seller Marketplace
Walmart Marketplace
eBay
Monday.com (task management)
Social:
Later (scheduled posting)
Meta/FB/Insta
Pinterest
Canva (content creation)
Our company is an ecommerce pet supplements business that sells product through DTC (branded website), Amazon, Walmart, eBay and Etsy. We fulfill our orders seamlessly through a 3PL warehouse and ship to customers across the entire U.S. We are a completely virtually run business. We are proud to be a woman-owned small business. Must love dogs/cats!
Tasks
We are looking for a virtual assistant to manage customer support across our selling platforms, field any incoming inquiries, respond to customer chat line, respond to customer reviews, etc. We would also like this individual to monitor any flagged shipping or tracking issues within our 3PL system and proactively address with customers. All communication with our customers is electronic so perfect for a virtual assistant to handle from anywhere
Responsive customer support is the priority, however; there is also an opportunity for the position to handle many other tasks for the business (managing shopify promotions, email marketing, social media management, advertising, etc.) depending on desire or skillset of hired individual.
Scope
Work remotely from anywhere, business founder is on East Coast time; business runs 24/7 due to ecommerce nature. Roughly 10-20 hours a week required but must be spread out amongst the week (not loaded up on 1-2 days). Work directly with business owner (text, phone, Microsoft teams, Zoom, etc.). Business owner is having a baby in December and looking to offload daily tasks in advance. Start ASAP - through Q1 with potential for long term or permanent position as well.
Programs that will be a part of daily deliverables:
Email (outlook)
3PL Database
Shopify
Amazon Seller Marketplace
Walmart Marketplace
eBay
Monday.com (task management)
Social:
Later (scheduled posting)
Meta/FB/Insta
Canva (content creation)
Related categories:
Customer Support
Virtual Assistant
Order Processing
Email Handling
Administrative Support