Virtual Assistant for Startup founder & CEO - Operational, Tech Savy, Entrepreneur Minded & Multi Tasker - Full Time
Budget: $250 – $750 USD
Startup in the pet food industry looking for a virtual operational assistant, tech savvy, resourceful, entrepreneur minded helping with all the operations of the company.
FULL-TIME position (at least 8 hours a day). Flexible working hours is ok.
Please read the following tasks and answer only if you think you would be able to do them. Microsoft Pack Office (Excel / Word / PPT) proficiency is required. English must be spoken fluently!
Please answer with your qualifications and what you think you would be able to do and not do.
Help with Investor Research
- One of the main tasks to start with is helping the founder to identify potential investors
- Use of Linkedin, Crunchbase and info research and reporting on Excel
- Contacting potential investors with template emails, etc.
Administrative Tasks:
General administrative tasks
Ability to use Slack and manage team’s schedule and to do-list
Helping with scheduling meetings and agendas
Helping with social media presence
Customer Service:
Answer emails from customers about their orders
Manage the online chat to answer customer questions in real time (usually not even a question a day but need to be connected in the background + on phone when these questions hit)
Answer to text messaging on our messaging system
Be able to navigate through our fulfillment / 3PL system to check that the order has been imported from Shopify correctly and that the right shipping option is chosen or email customer service of fulfillment when issue.
Email Marketing:
Knowledge of Klaviyo flows and email templates, structure, system, dashboard
Ability to help developing the email marketing campaign and tweak emails when required by different teams
Ability to manage customer lists in Klavyio with integration to Shopify
Management and sending newsletters
Website Management:
Proficiency of Shopify
Ability to navigate through the platform, change the store when needed, add elements, apps
Process and manage customers and retailers orders.
Be able to be pro-active and innovative with changes on the website to improve the experience and the conversion.
Back-office management
Wholesale / Retailers Management:
When order by retail customer, ability to process the order through Shopify, save data in Google Drive, update map on website and update CRM for this customer = cross selling all capabilities
Use of vendor system management
Chewy EDI integration to process orders and flow
Wholesale platform of Faire (a platform for wholesalers)
Research of retailers / info on Google / Linkedin to continue building the database and reach out after that
CRM (we use Pipeline):
Be able to enter information in a deal on our CRM for our retail clients and business development
Understand the retail process to be able to follow up on behalf of persons of the company
Using templates but also understanding context to be able to tweak a bit the message in case
Enter information received on email in our CRM when there is fit and setting up activities to follow up.
Others:
Answer to various tech issues and automation improvements
Being able to navigate through multiple fulfillment / 3PL inventory management websites
Support the team in their needs
Etc - a lot more
Requirements:
Fluent in English (verbally and written)
Proficiency in Microsoft Office pack (Excel, Word, Powerpoint) and knowledge of Google Drive apps.
Tech savy
Ability to multi task
Use of a MacBook preferred
Please in your answer, start the chat by including the following sentence. It will prove to us you have read everything.
"I have read the job description entirely"
FULL-TIME position (at least 8 hours a day). Flexible working hours is ok.
Please read the following tasks and answer only if you think you would be able to do them. Microsoft Pack Office (Excel / Word / PPT) proficiency is required. English must be spoken fluently!
Please answer with your qualifications and what you think you would be able to do and not do.
Help with Investor Research
- One of the main tasks to start with is helping the founder to identify potential investors
- Use of Linkedin, Crunchbase and info research and reporting on Excel
- Contacting potential investors with template emails, etc.
Administrative Tasks:
General administrative tasks
Ability to use Slack and manage team’s schedule and to do-list
Helping with scheduling meetings and agendas
Helping with social media presence
Customer Service:
Answer emails from customers about their orders
Manage the online chat to answer customer questions in real time (usually not even a question a day but need to be connected in the background + on phone when these questions hit)
Answer to text messaging on our messaging system
Be able to navigate through our fulfillment / 3PL system to check that the order has been imported from Shopify correctly and that the right shipping option is chosen or email customer service of fulfillment when issue.
Email Marketing:
Knowledge of Klaviyo flows and email templates, structure, system, dashboard
Ability to help developing the email marketing campaign and tweak emails when required by different teams
Ability to manage customer lists in Klavyio with integration to Shopify
Management and sending newsletters
Website Management:
Proficiency of Shopify
Ability to navigate through the platform, change the store when needed, add elements, apps
Process and manage customers and retailers orders.
Be able to be pro-active and innovative with changes on the website to improve the experience and the conversion.
Back-office management
Wholesale / Retailers Management:
When order by retail customer, ability to process the order through Shopify, save data in Google Drive, update map on website and update CRM for this customer = cross selling all capabilities
Use of vendor system management
Chewy EDI integration to process orders and flow
Wholesale platform of Faire (a platform for wholesalers)
Research of retailers / info on Google / Linkedin to continue building the database and reach out after that
CRM (we use Pipeline):
Be able to enter information in a deal on our CRM for our retail clients and business development
Understand the retail process to be able to follow up on behalf of persons of the company
Using templates but also understanding context to be able to tweak a bit the message in case
Enter information received on email in our CRM when there is fit and setting up activities to follow up.
Others:
Answer to various tech issues and automation improvements
Being able to navigate through multiple fulfillment / 3PL inventory management websites
Support the team in their needs
Etc - a lot more
Requirements:
Fluent in English (verbally and written)
Proficiency in Microsoft Office pack (Excel, Word, Powerpoint) and knowledge of Google Drive apps.
Tech savy
Ability to multi task
Use of a MacBook preferred
Please in your answer, start the chat by including the following sentence. It will prove to us you have read everything.
"I have read the job description entirely"