Virtual Assistant for Photography Service

? Virtual Assistant – Operations & Customer Support Manager

We are looking for a highly organized and detail-oriented Virtual Assistant to manage the end-to-end operations of a photography-based service. This role involves coordinating stock, handling customer service, managing logistics, and overseeing content production in a structured and efficient manner.

This is a fully remote role, ideal for someone with experience in customer support, logistics coordination, and digital content management. The candidate should be comfortable using Monday.com or similar CRM tools to track tasks and workflows.

? Key Responsibilities

? Stock & Logistics Coordination

✅ Manage inventory levels of disposable cameras.
✅ Coordinate with suppliers to restock cameras as needed.
✅ Track camera orders and ensure timely processing.

? Pick-Up & Delivery Management

✅ Schedule and coordinate camera pickups with customers delivery services.
✅ Ensure smooth handovers between customers and delivery drivers.
✅ Monitor delivery status and resolve any issues.

? Customer Support & Communication

✅ Handle customer inquiries via WhatsApp and email.
✅ Guide customers through the film development process.
✅ Provide order updates and troubleshoot any issues.
✅ Send upsell offers (e.g., reels, prints) at key customer touchpoints.

?️ File & Content Management

✅ Organize customer images and film scans in structured Google Drive folders.
✅ Ensure correct naming and categorization of customer files.
✅ Manage access and sharing of files with customers.

? Coordination with Social Media & Editing Team

✅ Send selected images to the social media team for reel creation.
✅ Communicate customer preferences (e.g., music choice, branding).
✅ Track progress of reels and ensure timely delivery.

? Workflow & Task Management (Monday.com)

✅ Use Monday.com to track all orders from pickup to delivery.
✅ Update order statuses (e.g., “Awaiting Pickup,” “Developed,” “Reel in Progress”).
✅ Ensure all team members have access to the latest order details.

? Ideal Candidate

? Strong organizational skills – ability to manage multiple orders & tasks simultaneously.
? Experience with logistics coordination – handling deliveries and pickups.
? Customer service experience – professional, friendly, and problem-solving mindset.
? Tech-savvy – comfortable using WhatsApp, Google Drive, and CRM tools like Monday.com.
? Basic understanding of social media – able to liaise with content creators.
? Fluent in English (written & spoken) – clear communication with international customers.
? Ability to work independently – proactive in solving issues and improving processes.

? Why This Role?

✅ Fully remote – work from anywhere.
✅ Flexible hours – based on order volume.
✅ Opportunity for growth – potential for expanded responsibilities as the business scales.
✅ Be part of an exciting, creative industry focused on capturing real-life moments.

Important - start your application with the word snap

? This is an excellent opportunity for a skilled yet affordable virtual assistant to take ownership of an exciting and growing business!