Virtual Assistant for NEMT
Budget: $2 – $8 USD
We are a non-emergency medical transportation company. Think of UBER, but for scheduled medical appointments. We take members to their appointments. We currently have a fleet of vehicles and drivers that need attention.
Currently looking for someone to support our mechanic/drivers/dispatch and communicating to working alongside our dispatchers, basically an extension of the dispatch team. Duties will include things such as:
1. Check to ensure that drivers are doing their daily inspections.
2. Speak to drivers in the event there is an issue with their assigned vehicle.
3. Generate a plan of action to get the driver assigned another vehicle while their current vehicle is repaired. All of which will be while communicating with dispatch, mechanic, and driver.
4. Speak with mechanics to Schedule vehicle maintenance with our on-staff mechanics as well as outsourced shops.
5. Drivers sometimes call out for personal reasons – You will be helping communicate with drivers and dispatch to help ensure our scheduled trips are able to be covered regarding vehicles. If the driver needs to return the vehicle, you will ensure a plan is made and implemented with the help of dispatch.
6. Check for auto parts online and create tasks to order.
7. Research possible things that could be wrong with vehicles by a conversation with drivers. Make a plan of action based on conversation.
8. Keep software up to date with vehicle assignment, vehicle issues, etc., etc.
These are examples of the job.
We use software for every aspect of this job. Softphone, Fleet Mgt Software, GPS, Driver Communication Software, Google Drive, Time Clock, Chat.
Our hours of operation is currently: 0400 to 2300 US/EST ( Your support will be discussed and set based on your availability )
Currently looking for someone to support our mechanic/drivers/dispatch and communicating to working alongside our dispatchers, basically an extension of the dispatch team. Duties will include things such as:
1. Check to ensure that drivers are doing their daily inspections.
2. Speak to drivers in the event there is an issue with their assigned vehicle.
3. Generate a plan of action to get the driver assigned another vehicle while their current vehicle is repaired. All of which will be while communicating with dispatch, mechanic, and driver.
4. Speak with mechanics to Schedule vehicle maintenance with our on-staff mechanics as well as outsourced shops.
5. Drivers sometimes call out for personal reasons – You will be helping communicate with drivers and dispatch to help ensure our scheduled trips are able to be covered regarding vehicles. If the driver needs to return the vehicle, you will ensure a plan is made and implemented with the help of dispatch.
6. Check for auto parts online and create tasks to order.
7. Research possible things that could be wrong with vehicles by a conversation with drivers. Make a plan of action based on conversation.
8. Keep software up to date with vehicle assignment, vehicle issues, etc., etc.
These are examples of the job.
We use software for every aspect of this job. Softphone, Fleet Mgt Software, GPS, Driver Communication Software, Google Drive, Time Clock, Chat.
Our hours of operation is currently: 0400 to 2300 US/EST ( Your support will be discussed and set based on your availability )