Virtual Assistant for Medical Aesthetic and Wellness Spa

Virtual Assistant for Medical Aesthetic and Wellness Spa
Posted 16 minutes ago
Worldwide
Job Title: Virtual Assistant for Medical Aesthetic and Wellness Spa

Location: Remote

Working Hours: Monday to Saturday, 9 AM - 6 PM Central Standard Time (CST)

Job Summary:
We seek a dedicated and professional Virtual Assistant to join our small but dynamic medical aesthetic and wellness spa team. The ideal candidate will have a medical background, exceptional customer service skills, proficient in English, and experience with various administrative duties. You will be crucial in ensuring smooth operations and providing top-notch support to our clients.

Key Responsibilities:
Customer Service and Communication:
Answer phone calls during working hours with a friendly and professional tone.
Respond to client text and call follow-ups, ensuring timely and effective communication.
Manage and send emails, maintaining a high level of professionalism and accuracy.
Appointment Management:

Schedule and manage appointments using the EMR (Electronic Medical Records) system.
Follow up with patients regarding their appointments and post-care instructions.

CRM Management:
Utilize HighLevel CRM to manage client information, track interactions, and maintain records.
Created and managed email funnels to nurture client relationships and promote services.

Flodesk and Email Campaigns:
Be proficient in using Flodesk to create and manage email campaigns.

Amazon Storefront Management:
Manage and update the spa’s Amazon Storefront, ensuring products are listed accurately and inventory is up-to-date.

Data Security:
Use a secured encrypted system to protect client credit card information upon booking.

Administrative Duties:
Perform various administrative tasks as needed to support spa operations.

Qualifications:
Medical Background: Some medical knowledge or experience in a medical setting is preferred.
Customer Service Skills: Excellent communication skills with a professional and friendly tone of voice.

Technical Proficiency:
Experience with EMR systems and HighLevel CRM.
Proficiency in using Flodesk.
Ability to manage an Amazon Storefront.
Organizational Skills: Strong ability to multitask, prioritize, and manage time effectively.
Attention to Detail: High accuracy in managing appointments, patient information, and communications.

Reliability: Must be dependable and available to work the designated hours consistently.

Data Security: Familiarity with using encrypted systems to secure sensitive client information.

Benefits:
Long term assignment
Opportunity to work remotely.
Join a supportive and collaborative team environment.
Contribute to the wellness and satisfaction of our clients.

If you are passionate about providing excellent customer service, have a background in the medical field, and possess strong administrative skills, we would love to hear from you. Serious inquiries ONLY. Apply now to become a vital part of our wellness spa team!