Virtual Assistant for 24/7 Global Operations (Philippines-Latin America)
Budget: ₹750 – ₹1,250 INR
We are seeking a highly organized and proactive Virtual Assistant to establish and manage an operational workflow between our team in the Philippines and our operations in Latin America. The primary goal is to ensure 24/7 business continuity by covering business hours while the Philippine team is offline, specifically bridging a 13-hour opposite time zone difference (e.g., Colombia, Mexico, or Argentina).
This role requires the setup and maintenance of a comprehensive system to facilitate seamless handovers and continuous operations. Key components include:
- Automated daily handover reports to ensure all relevant information is transferred efficiently.
- A priority-based task matrix to manage and track ongoing responsibilities.
- A synchronous communication protocol to prevent communication lag and ensure real-time coordination.
Core responsibilities will include:
- Email and calendar management.
- Providing customer support. Answer order-related questions and resolve basic issues through email, live chat, and our social media inboxes within agreed response times.
- Managing social media presence and content scheduling. Schedule pre-approved content, respond to routine comments or DMs, and flag anything that needs my attention.
- Conducting research and performing data entry tasks. Source competitor pricing, new product ideas, and potential influencers when requested, summarizing findings in concise reports.
Keep the catalog, inventory counts, and order records up to date inside Shopify and Google Sheets with a high degree of accuracy.
The ideal candidate must be fluent in English to ensure clear and effective communication. Experience with collaboration and productivity tools such as Google Workspace, Trello, Slack, or similar platforms is a significant advantage. This is a remote, hourly position with excellent opportunities for professional growth within our expanding global operations.
Category: Admin Support
Subcategory: Virtual Assistant
This role requires the setup and maintenance of a comprehensive system to facilitate seamless handovers and continuous operations. Key components include:
- Automated daily handover reports to ensure all relevant information is transferred efficiently.
- A priority-based task matrix to manage and track ongoing responsibilities.
- A synchronous communication protocol to prevent communication lag and ensure real-time coordination.
Core responsibilities will include:
- Email and calendar management.
- Providing customer support. Answer order-related questions and resolve basic issues through email, live chat, and our social media inboxes within agreed response times.
- Managing social media presence and content scheduling. Schedule pre-approved content, respond to routine comments or DMs, and flag anything that needs my attention.
- Conducting research and performing data entry tasks. Source competitor pricing, new product ideas, and potential influencers when requested, summarizing findings in concise reports.
Keep the catalog, inventory counts, and order records up to date inside Shopify and Google Sheets with a high degree of accuracy.
The ideal candidate must be fluent in English to ensure clear and effective communication. Experience with collaboration and productivity tools such as Google Workspace, Trello, Slack, or similar platforms is a significant advantage. This is a remote, hourly position with excellent opportunities for professional growth within our expanding global operations.
Category: Admin Support
Subcategory: Virtual Assistant