Virtual Assistant for Customer Support

We are searching for a Virtual Assistant to join and support our dynamic team for our customer support. The ideal candidate is who are charismatic and experienced as Customer Support Agents for E-Commerce / Dropshipping Stores.

Responsibilities:

- Reply to our customer request politely via Zendesk (Tool)

- Follow our customer support guidelines accordingly

- Work with online translator to translate german language into english

- Work with our Shopify stores. Check orders, create new orders, refund customers, etc.

- The more experience and understanding you have with the platform the better

Qualifications:

- Previous experience with customer support via Zendesk

- Basic Experience with Shopify

- High-speed internet connection

- Communication via Slack