Virtual Assistant (Telesales)

Looking for a dedicated customer support representative. Must be available during EST business hours. About the role: - Call incoming leads using scripts The main point of contact for our customers (answering questions, solving problems, accepting requests) - Manage email inboxes - Manage support hotline - Provide prompt, friendly and helpful responses to customers - Identify/solve problems, work with teams to solve problems. - Follow internal processes to ensure things are done according to procedure.