Virtual Assistant & Customer Success Manager

I'm seeking a competent virtual assistant to handle a mix of tasks,

*****Primarily focusing on customer engagement, Customer satisfaction & Appointment Booking ******.

Key Responsibilities:
- Scheduling appointments: You will be required to organize and manage my calendar, ensuring that appointments are properly scheduled and conflicts are avoided.
- Customer support: You'll also be responsible for handling customer inquiries, resolving complaints, and ensuring that our clients are satisfied with our services.
- Testimonial management: You will be required to collect, organize, and manage testimonials from customers in a way that can be used to promote our business.

I expect to need your help for more than 20 hours a week, so I need someone who can commit to this level of work. The ideal candidate should have great communication skills, be organized, and have experience in customer service.

Communication will be primarily through email, so being comfortable with this form of communication is key.