Skilled Virtual Assistant for Ecom brand

We are seeking a dedicated Virtual Assistant to join our growing e-commerce brand. The ideal candidate will help manage the daily operations, ensuring orders are processed accurately. In addition, the VA will manage our social media presence, assist with content creation, and communicate with UGC content creators.

*Key Responsibilities:

1. Review order information for accuracy, checking for typos, design issues, or other discrepancies. Perform basic modifications to customer orders using Photoshop (e.g., adjusting designs as per customer requests).

2. Communicate effectively with the Customer Support team to resolve order-related issues.

3. Manage and update our brand's social media fan page (e.g., posting, engagement, and responding to inquiries).

4. Identify, contact, and coordinate with UGC content creators.

5. Conduct product research on relevant market trends, competitors.

*Requirements:

- Excellent communication skills.
- Strong attention to detail and organizational abilities.
- Proficiency in social media platforms (Instagram, Facebook).
- Experience with working with UGC creators.
- Basic Photoshop skills for editing and modifying designs.
- Ability to multitask and prioritize tasks efficiently.

*Preferred:

Prior experience in e-commerce environment.
Familiarity with customer service platforms or tools (e.g., Zendesk).
Working Hours: Flexible, but must be able to respond within business hours.