Sales and customer support Virtual Assistant
Budget: $2 – $8 USD
We are a small consultancy and book publishing business passionate about helping small businesses thrive through entrepreneurship education. We are in time zone GMT+2. We are looking for a virtual assistant (an admin assistant who can also work remotely) to assist with the following.
Duties:
Provide customer support via WhatsApp
Respond to messages on WhatsApp
Respond to messages on Facebook messenger
Email-based customer support
Make phone calls to customers
Package and dispatch products after they are bought
Enter customer data into Excel
Enter customer data into a CRM
Send reminders to customers via email SMS, WhatsApp, and messenger
Keep track of customer activity
Keep track of sales
Manage and update customer information
Arrange meetings and sales presentations
Qualification:
Certificate in customer or sales-related field
Good communication
Good written communication
Customer communication etiquette
Experience is a bonus
Experience in administration, data entry, book keeping or customer service is a bonus.
Duties:
Provide customer support via WhatsApp
Respond to messages on WhatsApp
Respond to messages on Facebook messenger
Email-based customer support
Make phone calls to customers
Package and dispatch products after they are bought
Enter customer data into Excel
Enter customer data into a CRM
Send reminders to customers via email SMS, WhatsApp, and messenger
Keep track of customer activity
Keep track of sales
Manage and update customer information
Arrange meetings and sales presentations
Qualification:
Certificate in customer or sales-related field
Good communication
Good written communication
Customer communication etiquette
Experience is a bonus
Experience in administration, data entry, book keeping or customer service is a bonus.