AI SaaS Quality Assurance Specialist
Budget: $750 – $1,500 USD
This is a 30 hour a week position for a freelancer who can dedicate their time to our company, including attending weekly meetings at 2pm EST on Monday, Wednesday and Friday. Bid should be for monthly cost you will invoice us.
About Us:
ai.law is at the forefront of providing innovative AI solutions for legal professionals. We are a dynamic team of eight, serving approximately 150 customers and adding about 15 new customers weekly. As we grow, we seek a dedicated Quality Assurance Specialist to ensure our AI SaaS platform remains top-notch.
Role Overview:
We are looking for a meticulous and proactive Quality Assurance Specialist to join our team. This role is essential in managing our development projects, maintaining system updates, and ensuring the quality of all fixes and projects. The ideal candidate will also engage with customers to handle complaints and feedback, ensuring a seamless user experience.
Key Responsibilities:
• Project Management: Track and manage various ongoing projects, ensuring timely updates and quality deliverables from both internal teams and third-party developers.
• System Monitoring: Perform weekly checks on our website and AI modules to ensure expected output and functionality.
• Quality Assurance: Verify that all fixes and updates are correctly implemented and meet our quality standards.
• Customer Support: Act as the first point of contact for customer complaints and issues, providing timely and effective resolutions.
• Feedback Implementation: Collect feedback from customers, suggest necessary changes, and work closely with the CEO and development team to implement improvements.
• Churn Management: Help in strategies to reduce churn rate by enhancing customer satisfaction and product usability.
• Documentation: Maintain detailed records of project statuses, system updates, customer interactions, and implemented changes.
Required Skills and Qualifications:
• Proven experience in quality assurance, preferably within the SaaS industry.
• Strong project management skills with a high level of follow-through.
• Excellent problem-solving abilities and attention to detail.
• Effective communication skills, both written and verbal.
• Ability to work independently and collaboratively in a remote environment.
• Familiarity with AI technologies and legal tech (preferred but not required).
Desired Traits:
• Proactive and self-motivated with a passion for continuous improvement.
• Customer-oriented mindset with the ability to handle complaints professionally.
• Strong organizational skills to manage multiple projects simultaneously.
• Adaptability to work in a fast-paced and evolving environment.
About Us:
ai.law is at the forefront of providing innovative AI solutions for legal professionals. We are a dynamic team of eight, serving approximately 150 customers and adding about 15 new customers weekly. As we grow, we seek a dedicated Quality Assurance Specialist to ensure our AI SaaS platform remains top-notch.
Role Overview:
We are looking for a meticulous and proactive Quality Assurance Specialist to join our team. This role is essential in managing our development projects, maintaining system updates, and ensuring the quality of all fixes and projects. The ideal candidate will also engage with customers to handle complaints and feedback, ensuring a seamless user experience.
Key Responsibilities:
• Project Management: Track and manage various ongoing projects, ensuring timely updates and quality deliverables from both internal teams and third-party developers.
• System Monitoring: Perform weekly checks on our website and AI modules to ensure expected output and functionality.
• Quality Assurance: Verify that all fixes and updates are correctly implemented and meet our quality standards.
• Customer Support: Act as the first point of contact for customer complaints and issues, providing timely and effective resolutions.
• Feedback Implementation: Collect feedback from customers, suggest necessary changes, and work closely with the CEO and development team to implement improvements.
• Churn Management: Help in strategies to reduce churn rate by enhancing customer satisfaction and product usability.
• Documentation: Maintain detailed records of project statuses, system updates, customer interactions, and implemented changes.
Required Skills and Qualifications:
• Proven experience in quality assurance, preferably within the SaaS industry.
• Strong project management skills with a high level of follow-through.
• Excellent problem-solving abilities and attention to detail.
• Effective communication skills, both written and verbal.
• Ability to work independently and collaboratively in a remote environment.
• Familiarity with AI technologies and legal tech (preferred but not required).
Desired Traits:
• Proactive and self-motivated with a passion for continuous improvement.
• Customer-oriented mindset with the ability to handle complaints professionally.
• Strong organizational skills to manage multiple projects simultaneously.
• Adaptability to work in a fast-paced and evolving environment.
Related categories:
Testing / QA
Customer Support
Virtual Assistant
Customer Service
Quality and Reliability Testing