Professional Assistant for E-commerce Operations, Customer Support, and Digital Marketing
Budget: $1,500 – $3,000 USD
We are seeking a highly competent and experienced Virtual Assistant (VA) to provide comprehensive administrative and operational support for our growing e-commerce business. The successful candidate will play a key role in overseeing day-to-day functions including inventory management, customer support (including processing refunds), email handling, social media administration, and digital marketing coordination.
This position requires an individual with strong organizational skills, excellent communication abilities, and prior experience working with e-commerce systems and online business tools. The role is remote and may develop into a long-term engagement based on performance.
Scope of Work & Responsibilities:
1. Inventory & Order Management
• Monitor and manage inventory levels across our e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, etc.)
• Coordinate with suppliers and update stock availability
• Ensure timely order fulfillment and tracking
2. Customer Support & Email Handling
• Respond to customer inquiries promptly and professionally via email and support platforms
• Process and manage refund requests, returns, and disputes
• Maintain a high standard of customer satisfaction and issue resolution
3. Social Media Management
• Schedule, post, and manage content across social media channels (Facebook, Instagram, etc.)
• Monitor engagement and respond to customer comments or messages as appropriate
• Assist in growing online presence and brand engagement
4. Digital Marketing & Campaign Support
• Assist in the creation and execution of basic marketing campaigns (email, promotions, etc.)
• Support with SEO efforts, newsletter creation, and basic content drafting
• Coordinate with external marketing professionals when needed
5. E-commerce Website Support
• Update product listings, pricing, descriptions, and promotional content
• Monitor website functionality and assist with minor updates
• Maintain consistent brand presentation across digital platforms
This position requires an individual with strong organizational skills, excellent communication abilities, and prior experience working with e-commerce systems and online business tools. The role is remote and may develop into a long-term engagement based on performance.
Scope of Work & Responsibilities:
1. Inventory & Order Management
• Monitor and manage inventory levels across our e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, etc.)
• Coordinate with suppliers and update stock availability
• Ensure timely order fulfillment and tracking
2. Customer Support & Email Handling
• Respond to customer inquiries promptly and professionally via email and support platforms
• Process and manage refund requests, returns, and disputes
• Maintain a high standard of customer satisfaction and issue resolution
3. Social Media Management
• Schedule, post, and manage content across social media channels (Facebook, Instagram, etc.)
• Monitor engagement and respond to customer comments or messages as appropriate
• Assist in growing online presence and brand engagement
4. Digital Marketing & Campaign Support
• Assist in the creation and execution of basic marketing campaigns (email, promotions, etc.)
• Support with SEO efforts, newsletter creation, and basic content drafting
• Coordinate with external marketing professionals when needed
5. E-commerce Website Support
• Update product listings, pricing, descriptions, and promotional content
• Monitor website functionality and assist with minor updates
• Maintain consistent brand presentation across digital platforms