Looking for Experience Virtual Assistant

We are looking for an expert customer service representative with experience working in e-commerce.



REQUIREMENTS:

- Experience using ZenDesk or Gorgias & an order fulfillment software (DSers)

- Experience doing customer service for e-commerce stores

- Experience managing comments and customer inquiries on Facebook and Instagram



RESPONSIBILITES:

- Need to be working 6 days a week at least

- Respond to customer requests in very good English

- Issue refunds according to our refund policy

- Re-send products to customers when needed

- Respond to all customer inquiries quickly and accurately (within 24 hours, preferably less)

- Communicate daily with our team

- Display a high level of professionalism at all times