Expert Virtual Assistant for Operations
Budget: $250 – $750 USD
$600 - $800 monthly
Job Summary:
The Great Yosemite Retreat offers comprehensive property management services for
short-term rentals, encompassing guest communications, reservations, cleaning, maintenance, and other operational aspects. We are seeking a proactive and detail oriented Operations Team Member for Property Management & Virtual Assistant. This role involves ensuring seamless guest experiences by managing various aspects of property operations. The ideal candidate will possess exceptional organizational skills,
excellent communication abilities, and a strong background in customer service. This position offers the opportunity to work remotely and contribute to the success of our integrated property management services.
Responsibilities:
1. Guest Communication & Management:
• Respond promptly and professionally to guest inquiries, concerns, and feedback through various communication channels such as Airbnb, Vrbo, phone calls, and email.
• Manage guest reviews on multiple platforms, addressing concerns or negative feedback to maintain positive ratings and reputation.
• Utilize software platforms like Airbnb, Vrbo, and Hospitable to manage guest communications and bookings effectively.
2. Reservations & Rate Management:
• Review booking requests, update property calendars, and coordinate with property owners to ensure accurate availability information.
• Thoroughly assess booking requests and implement extra occupancy fees or charges as needed.
• Utilize software platforms like Airbnb, Vrbo, and Operto Team to manage reservations, rates, and availability.
3. Cleaning & Turnover Management:
• Coordinate with cleaning staff to ensure timely turnover between guest stays, including scheduling and quality control.
• Assign cleaners to properties based on expertise and location, optimizing efficiency and maintaining cleaning standards.
• Utilize software platforms like Operto Team and Get Guru to manage cleaning schedules, tasks, and staff communications.
4. Maintenance, Handyman & Property Upkeep:
• Respond promptly to guest or property issues, coordinating necessary maintenance tasks or repairs with in-house staff or external vendors.
• Regularly inspect properties to ensure they meet cleanliness and maintenance standards, addressing any deficiencies promptly.
• Utilize software platforms like Operto Team and Get Guru to manage maintenance requests, schedules, and vendor communications.
5. Record Keeping & Operational Efficiency:
• Respond promptly to guest or property issues, coordinating necessary maintenance tasks or repairs with in-house staff or external vendors.
• Continuously seek opportunities for process improvement and operational efficiency, recommending automation solutions and implementing process improvements.
• Experience with software platforms like Airbnb, Vrbo, Hospitable, Operto Team, and Get Guru is a plus, demonstrating proficiency in managing property-related tasks and communications effectively.
Requirements:
• College/Bachelor’s degree or equivalent qualification preferred.
• At least 3 years proven experience as a Virtual Assistant or relevant administrative role, customer service-related role, preferably in the hospitality industry.
• Proficiency in Microsoft Office suite and other relevant software applications like Airbnb, Vrbo, Hospitable, Operto Team, and Get Guru is a plus.
• Availability during California, USA hours from 9 am to 6 pm Pacific Time.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time-management abilities
• Accuracy in data entry and record-keeping.
Job Summary:
The Great Yosemite Retreat offers comprehensive property management services for
short-term rentals, encompassing guest communications, reservations, cleaning, maintenance, and other operational aspects. We are seeking a proactive and detail oriented Operations Team Member for Property Management & Virtual Assistant. This role involves ensuring seamless guest experiences by managing various aspects of property operations. The ideal candidate will possess exceptional organizational skills,
excellent communication abilities, and a strong background in customer service. This position offers the opportunity to work remotely and contribute to the success of our integrated property management services.
Responsibilities:
1. Guest Communication & Management:
• Respond promptly and professionally to guest inquiries, concerns, and feedback through various communication channels such as Airbnb, Vrbo, phone calls, and email.
• Manage guest reviews on multiple platforms, addressing concerns or negative feedback to maintain positive ratings and reputation.
• Utilize software platforms like Airbnb, Vrbo, and Hospitable to manage guest communications and bookings effectively.
2. Reservations & Rate Management:
• Review booking requests, update property calendars, and coordinate with property owners to ensure accurate availability information.
• Thoroughly assess booking requests and implement extra occupancy fees or charges as needed.
• Utilize software platforms like Airbnb, Vrbo, and Operto Team to manage reservations, rates, and availability.
3. Cleaning & Turnover Management:
• Coordinate with cleaning staff to ensure timely turnover between guest stays, including scheduling and quality control.
• Assign cleaners to properties based on expertise and location, optimizing efficiency and maintaining cleaning standards.
• Utilize software platforms like Operto Team and Get Guru to manage cleaning schedules, tasks, and staff communications.
4. Maintenance, Handyman & Property Upkeep:
• Respond promptly to guest or property issues, coordinating necessary maintenance tasks or repairs with in-house staff or external vendors.
• Regularly inspect properties to ensure they meet cleanliness and maintenance standards, addressing any deficiencies promptly.
• Utilize software platforms like Operto Team and Get Guru to manage maintenance requests, schedules, and vendor communications.
5. Record Keeping & Operational Efficiency:
• Respond promptly to guest or property issues, coordinating necessary maintenance tasks or repairs with in-house staff or external vendors.
• Continuously seek opportunities for process improvement and operational efficiency, recommending automation solutions and implementing process improvements.
• Experience with software platforms like Airbnb, Vrbo, Hospitable, Operto Team, and Get Guru is a plus, demonstrating proficiency in managing property-related tasks and communications effectively.
Requirements:
• College/Bachelor’s degree or equivalent qualification preferred.
• At least 3 years proven experience as a Virtual Assistant or relevant administrative role, customer service-related role, preferably in the hospitality industry.
• Proficiency in Microsoft Office suite and other relevant software applications like Airbnb, Vrbo, Hospitable, Operto Team, and Get Guru is a plus.
• Availability during California, USA hours from 9 am to 6 pm Pacific Time.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time-management abilities
• Accuracy in data entry and record-keeping.