Customer Support & Order Fulfillment VA (Digital Products)
Budget: $30 – $250 USD
We are a growing digital business that sells premium digital subscriptions, and we are looking for a reliable, highly responsive Virtual Assistant to join our team.
Our customers expect fast deliveries and quick solutions, so we need someone who is consistently online and ready to jump in. You will be the main point of contact for our buyers, handling everything from delivering their new accounts to fixing technical hiccups.
Your Responsibilities:
Order Fulfillment: Promptly delivering premium account subscriptions to buyers after a purchase is made.
Customer Support: Replying to customer messages and queries in a friendly and professional manner.
Troubleshooting: Helping buyers when they face issues with their subscriptions, such as blocked accounts, unexpected suspensions, or login bugs.
Issue Escalation: Organizing and reporting recurring bugs to us so we can fix them at the source.
What We Are Looking For:
Reliable daily online availability to ensure quick response times.
Patience and excellent problem-solving skills when dealing with frustrated customers.
Familiarity with digital products, premium accounts, and basic troubleshooting is a huge plus.
Excellent written communication skills.
Budget:
Our starting budget for this role is $30 per week.
Important: We receive a lot of automated bot proposals, and we only want to work with real humans with high attention to detail. To prove you have read this entire job post, please start your proposal with the word "Pixel" and tell us your favorite food in the first sentence. Proposals that do not include this will be automatically ignored.
Our customers expect fast deliveries and quick solutions, so we need someone who is consistently online and ready to jump in. You will be the main point of contact for our buyers, handling everything from delivering their new accounts to fixing technical hiccups.
Your Responsibilities:
Order Fulfillment: Promptly delivering premium account subscriptions to buyers after a purchase is made.
Customer Support: Replying to customer messages and queries in a friendly and professional manner.
Troubleshooting: Helping buyers when they face issues with their subscriptions, such as blocked accounts, unexpected suspensions, or login bugs.
Issue Escalation: Organizing and reporting recurring bugs to us so we can fix them at the source.
What We Are Looking For:
Reliable daily online availability to ensure quick response times.
Patience and excellent problem-solving skills when dealing with frustrated customers.
Familiarity with digital products, premium accounts, and basic troubleshooting is a huge plus.
Excellent written communication skills.
Budget:
Our starting budget for this role is $30 per week.
Important: We receive a lot of automated bot proposals, and we only want to work with real humans with high attention to detail. To prove you have read this entire job post, please start your proposal with the word "Pixel" and tell us your favorite food in the first sentence. Proposals that do not include this will be automatically ignored.