Customer Service for Airbnb guests -- 7
Budget: $15 – $25 USD
We are a short-term property rental property management business (Airbnb, VRBO, vacation home rentals, etc) seeking a VERY COMPETENT Customer Service support representative.
Requirements:
- FLUENT IN ENGLISH: written and spoken
- Please mention if you speak/read/write in Spanish as well
- COMMON SENSE is absolutely essential. You must be able to respond to any situation in a logical manner and resolve issues on your own whenever possible
- ATTENTION TO DETAIL: Someone who always double-checks their work and completes tasks with minimal mistakes
- STRONG WORK ETHIC: Someone who always strives to do their best (rather than their least). Someone who strives to over deliver (rather than under deliver)
- FAST LEARNER: able to follow instructions quickly without repeating, and can also quickly learn new processes
- ADAPTABLE: can help with other tasks as needed, like research, updating property listings, resolve double-booking situations
- EQUIPMENT: Reliable phone and laptop.
- INDIVIDUAL PERSON: We are seeking to hire one single individual independent person. (We are not seeking to hire a business/company team of people)
When responding, please be BRIEF/CONCISE and provide the following information in the following FORMAT:
- What days/hours are you available to work? Please respond in United States Eastern Standard Time Zone hours
- Describe your relevant experience in the Airbnb business.
- Are you fluent in English (written and spoken)? How about Spanish?
- Do you have the required equipment, as described above?
- Your hourly rate (FYI our other customer reps charge us $3-4/hour)
Your job will require you to install monitoring software on your PC (clevercontrol.com). The software will monitor your actions on your PC and video. The video camera setup is required during work hours. If you feel uncomfortable being monitored, do not apply for this position. If you have intentions of working multiple jobs during the time of this job, do not apply for this position (eventually we will find out). You will be required to submit a daily report of what was achieved every hour of work completed.
Requirements:
- FLUENT IN ENGLISH: written and spoken
- Please mention if you speak/read/write in Spanish as well
- COMMON SENSE is absolutely essential. You must be able to respond to any situation in a logical manner and resolve issues on your own whenever possible
- ATTENTION TO DETAIL: Someone who always double-checks their work and completes tasks with minimal mistakes
- STRONG WORK ETHIC: Someone who always strives to do their best (rather than their least). Someone who strives to over deliver (rather than under deliver)
- FAST LEARNER: able to follow instructions quickly without repeating, and can also quickly learn new processes
- ADAPTABLE: can help with other tasks as needed, like research, updating property listings, resolve double-booking situations
- EQUIPMENT: Reliable phone and laptop.
- INDIVIDUAL PERSON: We are seeking to hire one single individual independent person. (We are not seeking to hire a business/company team of people)
When responding, please be BRIEF/CONCISE and provide the following information in the following FORMAT:
- What days/hours are you available to work? Please respond in United States Eastern Standard Time Zone hours
- Describe your relevant experience in the Airbnb business.
- Are you fluent in English (written and spoken)? How about Spanish?
- Do you have the required equipment, as described above?
- Your hourly rate (FYI our other customer reps charge us $3-4/hour)
Your job will require you to install monitoring software on your PC (clevercontrol.com). The software will monitor your actions on your PC and video. The video camera setup is required during work hours. If you feel uncomfortable being monitored, do not apply for this position. If you have intentions of working multiple jobs during the time of this job, do not apply for this position (eventually we will find out). You will be required to submit a daily report of what was achieved every hour of work completed.