Customer Service - Virtual assistant needed -- 3
Budget: $2 – $5 USD
We are an E-commerce company looking for a associate for a full-time long-term position. In last 6 years we have been blessed in finding Talented Individuals. We are now looking to expand and are in need of a serious candidate who is looking for a full-time long-term position and can work During USA CST Time zone. Our normal business hours are 9am -5pm cst time zone.
Responsibilities:
Responds to Customer Messages / Emails, Handle Return request / Disputes / Chargebacks,
Available to our customers via Live chat & Corresponds with our team via Group communication. On an average, we get 40 E-mails, messages and other inquiries/day.
-Handle incoming / outgoing phone calls (VOIP), follow up on voicemails. We get on an average of 7 - 10 phone calls/day. On an average you would be on phone for 1 hour a day.
Be flexible in adapting more work to grow within the organization.
General Requirements:
Excellent communication skills
Familiar with Microsoft Office (Word & Excel) and Google Docs (If not we can provide training)
Able to Multi-Task
Fluent (Reading, Speaking, and Writing) in English.
-- Detail Oriented
-- Responsible
-- Prior experience in customer service
Responsibilities:
Responds to Customer Messages / Emails, Handle Return request / Disputes / Chargebacks,
Available to our customers via Live chat & Corresponds with our team via Group communication. On an average, we get 40 E-mails, messages and other inquiries/day.
-Handle incoming / outgoing phone calls (VOIP), follow up on voicemails. We get on an average of 7 - 10 phone calls/day. On an average you would be on phone for 1 hour a day.
Be flexible in adapting more work to grow within the organization.
General Requirements:
Excellent communication skills
Familiar with Microsoft Office (Word & Excel) and Google Docs (If not we can provide training)
Able to Multi-Task
Fluent (Reading, Speaking, and Writing) in English.
-- Detail Oriented
-- Responsible
-- Prior experience in customer service