Customer Operations Associate--Payroll Entry

Alice is looking to hire a Customer Operations Specialist who loves helping people solve operations issues related to payroll & benefits, and who shares the same passion we do for putting more money in the hands of working people without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Operations team drives that success every day. When you are in place, Alice Operations runs as a well-oiled machine due to your efforts, focus, and diligence.

As a Customer Operations Associate, you will...

Meticulously tend to data entry and maintenance related to customer's payrolls and benefits.
Resolve payroll benefits related inquiries and provide support to business owners and their admins via Zendesk email and phone.
Understand customer pain points, and communicate their concerns internally to influence product improvements.


SKILLS NEEDED


Thorough knowledge of payroll administration including:
employee wages
pay scheduling
pay frequency
pretax deductions & post-tax earnings
payroll tax law
federal bank holiday schedule
Proficiency in Microsoft Office Excel
Hands-on experience using any payroll platform, including any below:
ADP (Workforce Now and / or Run)
Paylocity
Paycom
Experience with Customer Success & Support SaaS tools
ex: Zendesk, Salesforce, Catalyst, Intercom, Jira
1-2 years of relevant customer facing payroll, operations, or support experience