e-Commerce Virtual Assistant

We are currently searching for a skill Virtual Assistant to join and support our growing team who has experience working in E-Commerce. You will work directly with the CEO to be trained for most issues, but we are looking for an experienced representative, who can problem solve and hopefully take the lead role of Head of Customer Support for our fast growing company.

Responsibilities:
- Respond to customer requests
- Manage and respond to Facebook comments & inquiries
- Issue refunds according to our refund policy
- Re-send products to customers when needed
- Respond to all customer service inquires quickly and accurately
- Communicate on Slack daily with me and our future support team
- Display a high level of professionalism at all times

Requirements:
- Experience doing customer service for e-commerce brands.
- Experience using HelpScout or similar customer support software.