Arab Speaking Virtual Assistant & Customer Service Executive
Budget: $30 – $250 USD
We are looking for a virtual assistant & customer service executive who is fluent in both Arabic and English to join our team as a key player in managing and supporting our newly launched ecommerce store in Saudi Arabia. This is a remote, but full-time job for a month, with the potential for permanent job based on performance.
Responsibilities:
Manage online order fulfillment, ensuring accurate and timely processing and delivery of orders.
Act as the primary point of contact for customer inquiries, addressing questions, concerns, and providing assistance in both Arabic and English.
Collaborate with delivery companies to coordinate efficient order delivery and resolve any logistical issues that may arise.
Attend to incoming calls, emails, and WhatsApp chats from customers, delivering outstanding service and promptly resolving any issues.
Assist with administrative tasks, including data entry, order tracking, and maintaining accurate records.
Liaise with the management team at the headquarters to provide regular updates on order fulfillment, customer interactions, and any emerging trends or challenges.
Responsibilities:
Manage online order fulfillment, ensuring accurate and timely processing and delivery of orders.
Act as the primary point of contact for customer inquiries, addressing questions, concerns, and providing assistance in both Arabic and English.
Collaborate with delivery companies to coordinate efficient order delivery and resolve any logistical issues that may arise.
Attend to incoming calls, emails, and WhatsApp chats from customers, delivering outstanding service and promptly resolving any issues.
Assist with administrative tasks, including data entry, order tracking, and maintaining accurate records.
Liaise with the management team at the headquarters to provide regular updates on order fulfillment, customer interactions, and any emerging trends or challenges.