Advanced Virtual Assistant Needed

As the client, I am search of a seasoned virtual assistant to support me during typical work hours, 9am to 5pm (UTC +1). The ideal candidate will possess the following expertise:

CRM MANAGEMENT:
Monitor and manage follow-ups and sales activities within the CRM.
Update and maintain accurate records of customer interactions and sales leads.
Assist in developing strategies to improve CRM processes and efficiency.

Customer Service:
Respond to customer inquiries and resolve issues promptly and professionally.
Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
Liaise with other departments to ensure customer needs are met.

Email Management:
Monitor and manage the CEO's email inbox, prioritizing and flagging important messages.
Draft, proofread, and send emails on behalf of the CEO.
Organize and archive emails to keep the inbox efficient and clutter-free.

Miscellaneous Virtual Assistant Tasks:
Schedule and coordinate meetings, appointments, and travel arrangements.
Prepare reports, presentations, and other documents as needed.
Perform research and gather information to support the CEO's decision-making.
Handle other administrative tasks as assigned by the CEO.

QUALIFICATIONS:
Proven experience as a Virtual Assistant or in a similar administrative role.
Excellent written and verbal communication skills.
Strong organizational and time-management abilities.
High level of professionalism and confidentiality.
Ability to work independently and handle multiple tasks simultaneously.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.