Vietnamese Bilingual Virtual Assistant Needed
Budget: $2 – $8 USD
I’m looking for a sharp, reliable assistant who is fluent in both Vietnamese and English to keep my day-to-day operations running smoothly. Most of your time will be split across three areas:
• Customer support – Mainly email and occasional phone calls. You’ll monitor the shared inbox, draft clear, friendly replies, and jump on brief calls when an issue can’t be solved over email.
• Appointment scheduling – Coordinate meetings across time zones, confirm with all parties, and send reminders so nothing slips through the cracks.
• Data entry – Update client records, order details, and task trackers with absolute accuracy.
We currently manage inquiries through Dotloop, so prior experience there is a plus, but if you’re comfortable with platforms such as Zendesk, Freshdesk, or Intercom you should ramp up quickly. Strong attention to detail, a professional phone manner, and the ability to switch effortlessly between Vietnamese and English are essential.
Deliverables will be:
1. Same-day response to all new support tickets.
2. A clean, up-to-date appointment calendar at the end of each day.
3. Error-free data records maintained in the shared spreadsheet.
If you have the language skills, the customer-first mindset, and the discipline to keep everything organized, I’d love to hear how you can jump in and make an immediate impact.
• Customer support – Mainly email and occasional phone calls. You’ll monitor the shared inbox, draft clear, friendly replies, and jump on brief calls when an issue can’t be solved over email.
• Appointment scheduling – Coordinate meetings across time zones, confirm with all parties, and send reminders so nothing slips through the cracks.
• Data entry – Update client records, order details, and task trackers with absolute accuracy.
We currently manage inquiries through Dotloop, so prior experience there is a plus, but if you’re comfortable with platforms such as Zendesk, Freshdesk, or Intercom you should ramp up quickly. Strong attention to detail, a professional phone manner, and the ability to switch effortlessly between Vietnamese and English are essential.
Deliverables will be:
1. Same-day response to all new support tickets.
2. A clean, up-to-date appointment calendar at the end of each day.
3. Error-free data records maintained in the shared spreadsheet.
If you have the language skills, the customer-first mindset, and the discipline to keep everything organized, I’d love to hear how you can jump in and make an immediate impact.