Onboarding Specialist / User Experience Assistant (Long Term)
Budget: €25 – €50 EUR
We are Murena, and we’re preparing to launch Murena Workspace on PC and Google Play (Android). To make sure our new users have the smoothest possible first experience, we’re looking for a thoughtful Onboarding Specialist / User Experience Assistant to join our team.
In this role, you’ll help us test and refine the onboarding process, making sure it’s clear, intuitive, and enjoyable. You’ll also share structured feedback that helps our product team continuously improve the experience. To succeed in this role, you should be an active Android and Windows user, as you’ll need to test how assets look and feel in real context.
What you’ll do:
- Test onboarding flows on Android and Windows.
- Guide users and note where they might face confusion.
- Provide clear feedback on clarity, usability, and potential improvements.
- Collaborate with product and support teams to refine user journeys.
Must have:
- 2+ years of experience in onboarding, customer success, or user experience.
- Strong English communication skills (written and spoken).
- Daily access to both Android and Windows devices.
Nice to have:
- Experience with SaaS or cloud-based applications.
- Background in testing or customer support.
Compensation & hours:
- Long-term contract, 25–40 hrs/week.
- Competitive hourly rate.
About Murena
Murena is a company focused on helping everyday users take back control of their digital privacy and security. We are known for developing /e/OS, an open-source, privacy-first mobile operating system that provides an alternative to iOS and Android while minimizing tracking and data collection.
Our products are designed for people who care about reducing their digital footprint. Along with /e/OS, we offer Murena smartphones (pre-installed with our OS) and a secure cloud platform called Murena Workspace.
Links:
murena.com
murena.com/smartphones
murena.com/workspace
murena.com/impact
In this role, you’ll help us test and refine the onboarding process, making sure it’s clear, intuitive, and enjoyable. You’ll also share structured feedback that helps our product team continuously improve the experience. To succeed in this role, you should be an active Android and Windows user, as you’ll need to test how assets look and feel in real context.
What you’ll do:
- Test onboarding flows on Android and Windows.
- Guide users and note where they might face confusion.
- Provide clear feedback on clarity, usability, and potential improvements.
- Collaborate with product and support teams to refine user journeys.
Must have:
- 2+ years of experience in onboarding, customer success, or user experience.
- Strong English communication skills (written and spoken).
- Daily access to both Android and Windows devices.
Nice to have:
- Experience with SaaS or cloud-based applications.
- Background in testing or customer support.
Compensation & hours:
- Long-term contract, 25–40 hrs/week.
- Competitive hourly rate.
About Murena
Murena is a company focused on helping everyday users take back control of their digital privacy and security. We are known for developing /e/OS, an open-source, privacy-first mobile operating system that provides an alternative to iOS and Android while minimizing tracking and data collection.
Our products are designed for people who care about reducing their digital footprint. Along with /e/OS, we offer Murena smartphones (pre-installed with our OS) and a secure cloud platform called Murena Workspace.
Links:
murena.com
murena.com/smartphones
murena.com/workspace
murena.com/impact
Related categories:
Windows Desktop
Android
Customer Support
Technical Support
Usability Testing
User Experience Research