UX Audit for AI Mock Interviews (NO UI/ NO FullStack)

I run Mockinto, an AI-powered mock-interview platform, and I can already see that our users struggle to move smoothly from sign-up to their first practice session. My goal is to boost overall satisfaction by untangling those pain points—especially in the onboarding flow and the Overall Account Management.

You’re welcome to create a free-trial account (no credit-card required) at https://mockinto.com/ so you can experience the journey firsthand. Pay close attention to the complex registration steps, vague instructions, and occasional wait times the current flow imposes.

What I need from you is a focused UX engagement:
• A concise heuristic audit and user-journey map showing exactly where friction occurs.
• Revised task flows for onboarding and account management that remove unnecessary steps and clarify next actions.
• A prioritised recommendation list that I can hand straight to my product team, complete with quick-win fixes and longer-term improvements.

Please keep everything strictly UX: research synthesis, flow diagrams (Figma, Miro, or similar tools), and written rationale. No UI mock-ups or code are expected. I’ll consider the work complete once I can see a clear, annotated flow that, if implemented, would reduce registration time and make the first interview feel effortless.