Service Booking App with Support Features
Budget: $250 – $750 USD
Home appliance repairs and installations (AC, Refrigerator, Washing machine, Geyser, and TV).
Target customers - Homeowners, small businesses & educational institutions.
End users connect via email or mobile number, while technicians connect via the website or app. We verify the technician's legal documents (BACKEND) education or technical certifications to ensure authenticity.
APP FEATURES
• Technician Geo tracking.
• Technician verified badge needed.
• Job History
• Customers reviews
• Technician needs to upload work images and videos after the job is done.
During Customer Booking:
• When the customer books a service via the app or website, they immediately receive a unique 6-digit Job Completion Code.
• This code is sent via SMS and email to the customer.
• Example: “Your Service Code: 734269 – Share this code with the technician only after the job is done.
After the Technician Completes the Work:
• The technician completes the repair/installation at the customer’s place.
• Once finished, the technician asks: "Sir/Madam, please provide the completion code to close the job."
• The technician opens the app and taps “Complete Job”, then enters the 6-digit code.
• If the code is correct:
• An invoice is automatically sent to the customer via email/SMS.
• If the customer paid online, payment is released to the technician.
• If payment is offline (cash), the app will show a “Collect Payment” reminder.
• The feedback/rating screen opens for the customer.
Security & Trust Benefits
• Until the correct code is entered, no invoice or payment is released.
• Customers only share the code when they’re satisfied with the service.
• Prevents technicians from falsely claiming a job is complete.
• Helps avoid fraud, appliance theft, and disputes.
Example Use Case:
• Mr. Srinivas in Kukatpally, Hyderabad, books a fridge repair service. After booking, he gets the code 895641 via SMS.
Once the technician finishes the job, Mr. Srinivas is satisfied and gives the code. Immediately, he receives the invoice by email and is prompted to give a review.
• All work arranged through the app must be completed and paid through the platform.
How to Show Estimated Service Charges Before Booking
User Flow:
1. Customer selects the appliance (e.g., AC, Refrigerator, TV, Washing Machine, etc.).
2. The app/Website then shows a list of common issues related to that appliance.
3. Each issue displays an estimated price range or starting price.
Example Display (In-App or Website):
Appliance: Air Conditioner
Select Issue:
? Not Cooling – ₹300 to ₹600
? Gas Refill – ₹1,500 to ₹2,200
? Water Leakage – ₹250 to ₹500
Note: Final charges may vary based on actual inspection and service type.
Where Pricing Comes From:
• You can collect standard market rates for each city (like Hyderabad).
• OR allow technicians to set their rates, which you approve.
• The app backend can store this in a service pricing table linked to:
Backend Table Structure Example:
Appliance Problem City Min Price Max Price Time Estimate Include Parts?
AC Gas Refill Hyderabad 1500 2200 45–60 mins No
TV Wall Mount Install Hyderabad 400 400 30 mins Yes
Fridge Not Cooling Hyderabad 300 600 60–90 mins No
From Technician's Side:
• Technicians select services they offer (like TV Mounting, and AC Repair).
• They can enter estimated charges or choose from platform defaults.
• We (the admin) can review & verify before showing to customers.
App Design – Pricing Selection Flow
1. Home Screen
Icons for major appliance categories:
AC | Refrigerator | Washing Machine | TV | Geyser
2. Service Selection Screen
When a customer clicks on an appliance, show common issues with estimated price ranges.
Example (for Air Conditioner):
-----------------------------------------------------
| Problem | Estimated Price |
|---------------------------------|-----------------|
| AC Not Cooling | ₹300 – ₹600 |
| AC Gas Refill | ₹1,500 – ₹2,200 |
| AC Servicing (General) | ₹400 – ₹650 |
| AC Water Leakage | ₹250 – ₹500 |
| AC Uninstallation | ₹500 – ₹800 |
-----------------------------------------------------
"Final price will be confirmed after inspection by a technician."
[Continue to Be Booking]
Booking Page Flow
After choosing the problem:
1. Location PIN
2. Choose Date & Time
3. Estimated Price Summary
4. Additional Notes (Optional)
5. Payment Option (Pay on Completion / UPI / Card)
[Book Service]
Confirmation Screen
• Show Booking ID
• Send SMS + Email with a 6-digit Job Code
• Technician receives job notification
Mask Contact Details Until Booking
• Don’t show full phone numbers or emails until the customer confirms a booking through the app.
• Use in-app messaging or calling (with masked numbers) to keep communication on the platform.
Technician Agreement / Terms
• When onboarding technicians, make them agree to platform terms that prohibit off-platform deals.
• Include penalties like temporary suspension or permanent ban.
You can also add:
“
Bonus Idea: Incentives Loyalty
• Give small bonuses to both parties for completing bookings through the app rather than offline
Offer Strong Incentives
Give technicians a reason to join and stay:
• Free first 5-10 leads.
• Zero commission for the first month.
• Bonus for referrals. (e.g. 50 for every new technician referred)
• Verified badge for uploading documents.
• Show price range + service time estimate (e.g., 30–60 mins).
• Tag services as:
o Fixed Price (e.g., Installation)
o Inspection Based (e.g., Fridge not cooling)
o
• Let customers see "What's included" in the price (like parts, labor, tax).
USERS First-Time User Offers
• ₹50 off on the first repair.
• Refer a friend and earn ₹100 credit.
Target customers - Homeowners, small businesses & educational institutions.
End users connect via email or mobile number, while technicians connect via the website or app. We verify the technician's legal documents (BACKEND) education or technical certifications to ensure authenticity.
APP FEATURES
• Technician Geo tracking.
• Technician verified badge needed.
• Job History
• Customers reviews
• Technician needs to upload work images and videos after the job is done.
During Customer Booking:
• When the customer books a service via the app or website, they immediately receive a unique 6-digit Job Completion Code.
• This code is sent via SMS and email to the customer.
• Example: “Your Service Code: 734269 – Share this code with the technician only after the job is done.
After the Technician Completes the Work:
• The technician completes the repair/installation at the customer’s place.
• Once finished, the technician asks: "Sir/Madam, please provide the completion code to close the job."
• The technician opens the app and taps “Complete Job”, then enters the 6-digit code.
• If the code is correct:
• An invoice is automatically sent to the customer via email/SMS.
• If the customer paid online, payment is released to the technician.
• If payment is offline (cash), the app will show a “Collect Payment” reminder.
• The feedback/rating screen opens for the customer.
Security & Trust Benefits
• Until the correct code is entered, no invoice or payment is released.
• Customers only share the code when they’re satisfied with the service.
• Prevents technicians from falsely claiming a job is complete.
• Helps avoid fraud, appliance theft, and disputes.
Example Use Case:
• Mr. Srinivas in Kukatpally, Hyderabad, books a fridge repair service. After booking, he gets the code 895641 via SMS.
Once the technician finishes the job, Mr. Srinivas is satisfied and gives the code. Immediately, he receives the invoice by email and is prompted to give a review.
• All work arranged through the app must be completed and paid through the platform.
How to Show Estimated Service Charges Before Booking
User Flow:
1. Customer selects the appliance (e.g., AC, Refrigerator, TV, Washing Machine, etc.).
2. The app/Website then shows a list of common issues related to that appliance.
3. Each issue displays an estimated price range or starting price.
Example Display (In-App or Website):
Appliance: Air Conditioner
Select Issue:
? Not Cooling – ₹300 to ₹600
? Gas Refill – ₹1,500 to ₹2,200
? Water Leakage – ₹250 to ₹500
Note: Final charges may vary based on actual inspection and service type.
Where Pricing Comes From:
• You can collect standard market rates for each city (like Hyderabad).
• OR allow technicians to set their rates, which you approve.
• The app backend can store this in a service pricing table linked to:
Backend Table Structure Example:
Appliance Problem City Min Price Max Price Time Estimate Include Parts?
AC Gas Refill Hyderabad 1500 2200 45–60 mins No
TV Wall Mount Install Hyderabad 400 400 30 mins Yes
Fridge Not Cooling Hyderabad 300 600 60–90 mins No
From Technician's Side:
• Technicians select services they offer (like TV Mounting, and AC Repair).
• They can enter estimated charges or choose from platform defaults.
• We (the admin) can review & verify before showing to customers.
App Design – Pricing Selection Flow
1. Home Screen
Icons for major appliance categories:
AC | Refrigerator | Washing Machine | TV | Geyser
2. Service Selection Screen
When a customer clicks on an appliance, show common issues with estimated price ranges.
Example (for Air Conditioner):
-----------------------------------------------------
| Problem | Estimated Price |
|---------------------------------|-----------------|
| AC Not Cooling | ₹300 – ₹600 |
| AC Gas Refill | ₹1,500 – ₹2,200 |
| AC Servicing (General) | ₹400 – ₹650 |
| AC Water Leakage | ₹250 – ₹500 |
| AC Uninstallation | ₹500 – ₹800 |
-----------------------------------------------------
"Final price will be confirmed after inspection by a technician."
[Continue to Be Booking]
Booking Page Flow
After choosing the problem:
1. Location PIN
2. Choose Date & Time
3. Estimated Price Summary
4. Additional Notes (Optional)
5. Payment Option (Pay on Completion / UPI / Card)
[Book Service]
Confirmation Screen
• Show Booking ID
• Send SMS + Email with a 6-digit Job Code
• Technician receives job notification
Mask Contact Details Until Booking
• Don’t show full phone numbers or emails until the customer confirms a booking through the app.
• Use in-app messaging or calling (with masked numbers) to keep communication on the platform.
Technician Agreement / Terms
• When onboarding technicians, make them agree to platform terms that prohibit off-platform deals.
• Include penalties like temporary suspension or permanent ban.
You can also add:
“
Bonus Idea: Incentives Loyalty
• Give small bonuses to both parties for completing bookings through the app rather than offline
Offer Strong Incentives
Give technicians a reason to join and stay:
• Free first 5-10 leads.
• Zero commission for the first month.
• Bonus for referrals. (e.g. 50 for every new technician referred)
• Verified badge for uploading documents.
• Show price range + service time estimate (e.g., 30–60 mins).
• Tag services as:
o Fixed Price (e.g., Installation)
o Inspection Based (e.g., Fridge not cooling)
o
• Let customers see "What's included" in the price (like parts, labor, tax).
USERS First-Time User Offers
• ₹50 off on the first repair.
• Refer a friend and earn ₹100 credit.