Senior UI/UX Designer for Custom CRM

We’re building a custom CRM with a fully integrated Team Inbox module, supporting multi-channel communication (Email, WhatsApp, Live Chat, etc.) with deep collaboration, automation, and performance insights — inspired by platforms like Front, Missive, and Zoho TeamInbox.

We're seeking a Senior UI/UX Designer to bring this to life in Figma with a polished, professional, and component-driven design system.

Team Inbox Module
A sophisticated multi-user interface for managing communications across teams. You'll design a highly responsive, collaboration-first inbox with the following:

Core Inbox Features
Message Actions

Reply / Reply All / Forward / Resend

Move to new conversation

Apply macros (predefined workflows)

Message Management

Mark as unread / Archive / Delete

Print / Download (EML or PDF)

Message snooze, follow-up reminders

Metadata & Tools

Copy message ID / direct link

View original source

Open in new tab/window

Message version history (edits, status changes)

Advanced Collaboration & Team Controls
Assign / Unassign

Shared / Assigned / Mentioned filters

Threaded internal comments

@mentions, emoji reactions

Real-time read indicators (who has seen it)

Team activity log on each thread

"Request review" feature for peer QA

Conversation locking to prevent parallel replies

Collision detection (who's typing/responding)

Tagging & Automation
Shared & personal tags

Smart auto-tagging (based on sender/content/priority)

Tag-based views and routing rules

“Needs approval”, “Waiting on customer”, “Escalated” states

SLA labels (color-coded based on breach risk)

Productivity & Workflow
Convert to task

Schedule a follow-up or calendar event

Link to existing ticket / CRM object

Predefined replies & AI-assisted draft suggestions

Email sequencing (multi-step response workflows)

SLA timers & countdown badges

Macros with conditional logic

Senior & Admin Options
Bulk assignment and actions

Smart routing rules (by load, tag, sender domain, etc.)

Team inbox rules builder (visual logic editor)

Real-time workload dashboard

Monitor who’s handling what in real-time

Quick assign to team or individual

Override permissions / Reopen closed thread

Live queue management

Visibility controls (e.g., limit visibility to certain teams)

Contact & Company Sidebar
Full customer/company profile

Conversation history across inboxes

Related CRM activity

Account priority indicator

Linked templates and knowledge base

Multi-Channel Integration
WhatsApp, Live Chat, Email, Voice transcription

Unified thread view across channels

Channel indicators & filters

Advanced Inbox Analytics
Design a dedicated analytics space to surface actionable insights, including:

Team Performance

Avg. response/resolution time (per user & team)

SLA breaches & escalations

First-touch resolution rate

Leaderboards & team comparison

Conversation Trends

Volume spikes, peak times

Category/tag distribution

Resolution funnel drop-offs

Collaboration Metrics

Internal comment usage

of team interactions per thread
Threads needing review or follow-up

AI & Sentiment

Sentiment detection

Message intent classification

Priority scoring & auto-routing suggestions

Exporting & Reporting

CSV/PDF export

Custom date ranges, filters

Scheduled report delivery