Technical Customer Success Specialist
Budget: $20 – $130 USD
Summary
We are looking for a technical customer success specialist to join our customer team at Hercules. Hercules is an AI app builder like Lovable, Replit, Base44.
You will:
- Resolve tier 3 tickets including a) issues with user apps and b) issues with the Hercules platform
- Build automations to automatically resolve tier 1 and tier 2 tickets
- Build automations to summarize voice of customer and product feedback to the full company
- Keeping our knowledge base up to date
We are looking for someone who:
- has excellent communication
- understands DNS
- understands typescript
- understands web development (auth, backend, frontend, database)
- is capable of responding to ~30 tier 3 tickets per day with AI help
- can use AI to 10x their productivity
We are looking for a technical customer success specialist to join our customer team at Hercules. Hercules is an AI app builder like Lovable, Replit, Base44.
You will:
- Resolve tier 3 tickets including a) issues with user apps and b) issues with the Hercules platform
- Build automations to automatically resolve tier 1 and tier 2 tickets
- Build automations to summarize voice of customer and product feedback to the full company
- Keeping our knowledge base up to date
We are looking for someone who:
- has excellent communication
- understands DNS
- understands typescript
- understands web development (auth, backend, frontend, database)
- is capable of responding to ~30 tier 3 tickets per day with AI help
- can use AI to 10x their productivity