Require Admin Panel Designer on PHP Based Call Sofware theme change
Budget: $30 – $250 USD
*Please go through 10 times before accepting the job only, if you can do. I have very less time to deliver and tight budget for this task to get a future deals with the same client**
Here is ready made call center software link and its details, https://techextension.freshdesk.com/support/solutions/articles/22000241168-single-tenant-astercti-installation-and-configuration
Client wanted to change only theme and have dashboard which is already done, few pages and dashboard left.
PRIORITY Job # 1 - (2 Days)
PFA, for New Dashboard structure, as per client requirement. Which is already made available to Show (Filter by Custom Date/ Number of Call Analytics / Live Agents Analytics / Male & Female Extension List Groups, Queue List Analytics, Queue member List section, Trunk Live Status), You can take information from the available dashboard and inside database only, no need to create any new things or functionality
REQUIRE TO ADD 2 MORE USER TYPES AND SET MENU TO SHOW BASED ON ROLES, CURRENTLY AVAILABLE NORMAL USER & ADMIN.
Add new field into the database called “Type of group Fields” when creating the create new user form and to show filter by (male/female/stores/admin) into the NEW dashboard. SAME SHOW IN LIVE AGENT PAGE "Show By Group / Show ALl Extension (Currently showing this already)
Upon agent login, they should automatically added to queues and give there "Reason for Break" to be "Available" by default, on the top header right of the agent dashboard, you can take fields from "Real Time Queue Member list".
Should be able to switch between themes from old to new, new to old themes.
On recieving call, popup will search the contact into crm and give you information, but along require to open one crm page automatically.
PRIORITY Job # 2 - (3-4 Days)
Configure to send reports by Email to supervisor, agent email ids, every day, and email notifications to agent on status changes.
Ensure all remaining pages stylings are changed and reports showing perfectly in the new theme layout. Rest configuration on styling and fields additional to show data during development if the customer needed, only minor not major.
Proper Testing, should be Bug-Free and have no error and require perfect working pages.
Add in Admin profile Setting for "Notifications" for any error message to be sent one or multiple emails for letting the system down. (Notification for Line Down / for Agent
Cost for the work $100
Required to work on priority base
Here is ready made call center software link and its details, https://techextension.freshdesk.com/support/solutions/articles/22000241168-single-tenant-astercti-installation-and-configuration
Client wanted to change only theme and have dashboard which is already done, few pages and dashboard left.
PRIORITY Job # 1 - (2 Days)
PFA, for New Dashboard structure, as per client requirement. Which is already made available to Show (Filter by Custom Date/ Number of Call Analytics / Live Agents Analytics / Male & Female Extension List Groups, Queue List Analytics, Queue member List section, Trunk Live Status), You can take information from the available dashboard and inside database only, no need to create any new things or functionality
REQUIRE TO ADD 2 MORE USER TYPES AND SET MENU TO SHOW BASED ON ROLES, CURRENTLY AVAILABLE NORMAL USER & ADMIN.
Add new field into the database called “Type of group Fields” when creating the create new user form and to show filter by (male/female/stores/admin) into the NEW dashboard. SAME SHOW IN LIVE AGENT PAGE "Show By Group / Show ALl Extension (Currently showing this already)
Upon agent login, they should automatically added to queues and give there "Reason for Break" to be "Available" by default, on the top header right of the agent dashboard, you can take fields from "Real Time Queue Member list".
Should be able to switch between themes from old to new, new to old themes.
On recieving call, popup will search the contact into crm and give you information, but along require to open one crm page automatically.
PRIORITY Job # 2 - (3-4 Days)
Configure to send reports by Email to supervisor, agent email ids, every day, and email notifications to agent on status changes.
Ensure all remaining pages stylings are changed and reports showing perfectly in the new theme layout. Rest configuration on styling and fields additional to show data during development if the customer needed, only minor not major.
Proper Testing, should be Bug-Free and have no error and require perfect working pages.
Add in Admin profile Setting for "Notifications" for any error message to be sent one or multiple emails for letting the system down. (Notification for Line Down / for Agent
Cost for the work $100
Required to work on priority base