Twilio Two-Way SMS CRM Integration
Budget: $10 – $30 USD
I need my existing Twilio number configured for true two-way SMS chat support and fully wired into my CRM. Outbound texts must send directly from the Twilio number, and any reply must flow straight back into the same customer record so agents can pick up the conversation without leaving the system.
The project will involve:
• Activating and configuring the Twilio number for both inbound and outbound SMS
• Setting up webhooks/Twilio Studio or Functions (your call) to relay messages to the CRM’s API
• Mapping incoming messages to the correct contact and logging the full thread inside the CRM
• End-to-end testing to confirm delivery, reply handling, and chat continuity
I’ll provide the Twilio account, API keys, and CRM access once we begin. Please be comfortable with Twilio’s REST API, messaging webhooks, and typical CRM authentication workflows. A short hand-off guide showing key settings and where to maintain them will wrap things up.
The project will involve:
• Activating and configuring the Twilio number for both inbound and outbound SMS
• Setting up webhooks/Twilio Studio or Functions (your call) to relay messages to the CRM’s API
• Mapping incoming messages to the correct contact and logging the full thread inside the CRM
• End-to-end testing to confirm delivery, reply handling, and chat continuity
I’ll provide the Twilio account, API keys, and CRM access once we begin. Please be comfortable with Twilio’s REST API, messaging webhooks, and typical CRM authentication workflows. A short hand-off guide showing key settings and where to maintain them will wrap things up.