Twilio Flex IVR Setup Expert
Budget: $30 – $250 USD
I already have a Twilio account and Flex instance running; what I need now is a fully-working IVR dedicated to customer support. The core requirement is straightforward: when callers reach the main number, the IVR should greet them, gather their intent with a single-language menu, and route each call to the correct Flex queue or agent based on that selection.
Here is what I expect:
• A Twilio Studio or Function-based call flow that handles the greeting, DTMF capture, and call routing logic.
• Proper queue creation and mapping inside Flex so agents immediately see the call context.
• Clear hand-off to voicemail only if the queue is unavailable, keeping regular hours in mind.
• A short set of deployment notes outlining where to adjust prompts or add future menu items.
All prompts will be in one language, so no multi-language branching is needed. I can supply the audio files or text-to-speech script once the IVR menu structure is laid out.
Please build and test the flow in my Twilio project, demonstrate successful routing to each queue, and leave the configuration clean and clearly labeled so my team can maintain it going forward.
Here is what I expect:
• A Twilio Studio or Function-based call flow that handles the greeting, DTMF capture, and call routing logic.
• Proper queue creation and mapping inside Flex so agents immediately see the call context.
• Clear hand-off to voicemail only if the queue is unavailable, keeping regular hours in mind.
• A short set of deployment notes outlining where to adjust prompts or add future menu items.
All prompts will be in one language, so no multi-language branching is needed. I can supply the audio files or text-to-speech script once the IVR menu structure is laid out.
Please build and test the flow in my Twilio project, demonstrate successful routing to each queue, and leave the configuration clean and clearly labeled so my team can maintain it going forward.