IVR Customer Support Setup

I need an IVR built and configured so callers reach the right help fast. Its sole purpose is customer support, and it must offer three options in every relevant branch: an automated response for common questions, the ability to transfer to a live agent, and—when queues are long—a call-back request feature.

You’ll design the call flow, record or synthesize the prompts, connect it to our existing SIP/VoIP trunk, and make sure the routing to our support team works flawlessly. I’m open on the exact number of menu levels; clarity and speed for the caller are what matter most, so feel free to recommend the simplest structure that still covers our FAQs and escalation paths.

Final hand-off should include:
• Diagram of the call flow with all customer touch-points
• All audio files (or TTS scripts) in WAV and MP3
• Working configuration files or portal access so my team can maintain the menus
• A brief test report confirming that automated responses, live-agent transfers, and call-back requests all succeed under real call conditions

If you’ve set up similar customer-service IVRs before—especially on Asterisk, Twilio, FreePBX, or a comparable platform—let me know. I’m ready to start as soon as we settle on the flow.