Bilingual Secret Shopper for Brokerage Evaluation

Job ID: 38694905

Budget: €49 – €50 EUR

I'm seeking a bilingual (Spanish & English) "secret shopper" from various regions in Latin America to evaluate a financial broker on my behalf. Your task will be to:

1. Act as a "secret shopper" and assess the broker, without making a deposit at the end.
2. Register and complete the sign-up process.
3. Wait for a call from the broker's call center.
4. Record the conversation with the call center operator.
5. Provide your documents and go through account verification with the broker (NO DEPOSIT OR PAYMENT REQUIRED).
6. It's crucial not to disclose your role to the broker's agent, just act like you are real client but don’t let them know you are not.
7. End the conversation politely when you're done, and don't answer any further calls from the broker.
8. Provide me with a comprehensive report including:
- the recording of your conversation with the call center operator
- a link to your broker's account
- access to your broker account, including login and password.

The regions I need secret shoppers from include: Panama, Uruguay, Chile, Costa Rica, Dominican Republic, Mexico,
Colombia, Peru, Paraguay,
El Salvador, Guatemala, Honduras, Bolivia.

Your evaluation should focus on (ask them questions related to):
- The ease of the registration process
- The professionalism of the call center
- The account verification process

Ideal candidates should have a keen observational skill, excellent communication skills, and experience in customer service or market research would be a plus.